When staying in a hotel, I look for three simple things: a clean room, a secure property, and a comfortable night’s sleep. In the past, we have made it a point to stay at Hampton Inns. These properties are often a bit more expensive, but have always provided an excellent experience. Unfortunately, the past two times that I have stayed at a Hilton property, I have “encountered” a new thermostat technology that is installed in new or renovated properties. I believe that the control system is based on motion within the room in order maintain the temperature set on the thermostat display. As long as the room lights are on and there is movement in the room, it appeared that the air conditioning unit maintained the setting temperature. However, at night, the unit would no longer maintain this temperature, and seemed to go to some preset default mode where the target temperature was higher. The target temperature on the display does not change. However, the unit no longer maintains this temperature. I asked the folks at the front desk about the problem. They indicated that it was an inherent characteristic of the new control system that had been installed in a recent renovation and that others had also complained. I ran into the same problem this past summer at another hotel with the same thermostat technology (I recognized the keypad and motion detector).
I am an engineer by profession. I do not know what cost-saving calculation convinced someone at Hilton that this was a good idea for customer relations. A thermostat in a room that does not allow the occupant to set the room temperature to his or her liking, regardless of whether they are awake or asleep, is moronic. I do expect to be able to set the room temperature to a level that is comfortable for me to sleep. In the future, I will be seeking alternatives to Hilton properties simply to avoid this technology.
FYI: The staff at the Hampton Inn in Naples were excellent, professional, and remarkably courteous.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene