Carefully weigh the pros and potential cons of this review. My experiences at Hilton properties and their franchise partners have been pretty negative (see my review/rant a few years ago about the Embassy Suites in East Syracuse for an example). Here goes:
BACKGROUND: When we vacation with kids in Orlando we find it convenient to stay in hotels and resorts inside the Disney and Universal spaces. Regular vacationers and travelers know that these properties are generally okay at best, with rooms and service being average to mediocre, and staff performance dropping off when it is busy. This time around we had the good rate at the Hilton and various friends had stayed here before with good things to say about it. So I gave it a cautious try.
POSITIVE: The Hilton appears to be part of a convention complex with a Waldorf-Astoria so they try to keep up with the brand experience. There is an elegant, spacious lobby with a nice casual pub area, comfortable seating and a good spot to unwind with a snack at the end of the day. There are other restaurants in the hotel but this seems the best option to me if you eat in the hotel. Rooms were clean, standard modern hotel decor; the view, for Orlando, was pretty decent at a higher floor. The all important comfort level of the bed for a kid vacation was met. If you golf there is a course next to the hotel. Access by car to the attractions is easy and, while we did not use it, there is supposed to be a shuttle service that will take you to the Magic Kingdom. The pool is probably the best thing about the hotel. As other reviewers note this is a lazy river pool with a current that moves you around a winding path. It is a fairly large area if the place is not working during a peak season, but if it is really busy I suspect it may feel crowded. The staff around the pool area were the most friendly and responsive of all personnel during our stay.
CONS/POTENTIAL DOWNSIDE: Some service issues at a hotel cafe and a restaurant--the typical excuse making and slow pace you associate with hotels in the area (you may be best off in the lobby pub). We tried to eat at one of the restaurants for breakfast and the wait line was substantial when it was clear that there were many available tables, and we just gave up on the wait. This is significant as we visited on a weekend between busy dates when occupancy appeared to be pretty low. They may have trouble keeping up during peak vacation periods.
Summary: I still make Hilton properties a low priority when booking but for a short stay (2-3 nights) in the Disney/Universal area in Orlando, this Bonnet Creek is a decent choice. An elegant if somewhat sterile setting, comfortable rooms, nice pool. Staff performance inconsistent but decent enough relative to other locations--it may suffer in quality when it is busy. If you plan a vacation here look for off-peak as you would for any location in the area and this may make Hilton Bonnet Creek a worthwhile option.
1) Try to get a higher floor on the pool side. It was still quiet when we went. In addition to the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 August 2012
Thank you for taking the time to share your experience! We appreciate your kind words in regards to our resort. We regret that we were not able to provide you with the dining experience you expected. Your comments have been shared with our F&B Management Team as we look to constantly upgrade and improve the dining experience at our resort. It is feedback such as yours that truly helps us to continuously improve. We hope that when your travels bring you to Orlando again, we'll have the chance to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC