This Hotel is advertised by Walt Disney World (WDW) as a "Deluxe Resort". It offers no more ammenities that the "Value" and "Moderate" rated WDW resorts.
I visited during Thanksgiving week 2004. We booked two king rooms, each upgraded to Savannah View. First, the staff was rather rude. One of our king-bed reservations was not honored. Our Savannah View was actually a view of an empty 10-ft high fenced holding pen that kep animals from getting anywhere near our room. The "vast savannah" advertised (and which we paid to have a view of) was actually a view of the rooms about 250ft away, where we watched people in all stages of undress.
There is no pool service at all, the pool area was a mess with half filled cups, empty cups and spilled drinks all around - making for an insect's dekluxe resort. We actually had to instruct staff to clean up. The same in the fitness facility. It was strewn with used towels ankle deep on the floor and hanging from open lockers. Again, I had to instruct the staff to clean up.
On Thanksgiving, we left for the day at 7:30PM, returning at 2:00PM. Our room had not been made up. We were told we could go to the fitness center to shower if we liked. The valets brought up the wrong car, handed us the keys and walked away.
For a "deluxe" resort, the towels and bathroom products were of the same cheap quality you could find at the All Star Hotel, Port Orleans or Coronado Resorts. There were no coffee makers in the room. The rooms were small. Toddlers and infants were in the pool without simming diapers. I asked front desk staff on half a dozen occasions to speak with the General Manager. Half had no idea what his name was - the other half refused to give me his name.
This place is a big, lovely picturesque lobby space surrounded by a rather mediocre hotel. It is not deluxe. If you truly want a "Deluxe" resort on Disney property, I'd recommend the WDW Swan or WDW Dolphin - they are not Disney owned. The Swan is a Westin and the Dolphin a Sheraton. They are as exhorbitantly expensive as the Animal Kingdom Lodge, except they deliver on every level - especially customer service.
Avoid animal kingdom lodge at all costs. We currently have complaints pending with the better business bureau and the Florida division of consumer affairs. It is misleading advertising to call this place deluxe and they fail to provide services at all levels of measurement. Once yearly travelers might not recognize crap service - we are very experienced travelers and this place is a rip-off.







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