Just departing now from a 3 night stay at the Don. Have been here many times before and have generally enjoyed our stay. The hotel is beautiful and in a prime location, so the Loews has an automatic advantage, I just hope they aren't relying on location alone to bring repeat guests.
Positives - The service at the pool was excellent. The staff assisting with chairs and towels, as well as food and drink delivery were hustling and extremely pleasant. The service at the inside bars and restaurants was also top notch..friendly and quick.
Not so good...- Pool Bar - On day 1 I waited over 1/2 hour after ordering to receive my turkey burger. I was at a conference and in a hurry. Bartender was unapologetic, nor did she even acknowledge the long delay. Additionally, my husband and I had drinks at a later time and attempted to start a conversation with a bartender from Nantucket (near our home) and were met with blank stares. Neither of these were important to complain about, but add to the overall inconsistent experience.
Housekeeping - Here, we had to complain. The first day I noticed sub-par cleaning (bed was made, but minimal was done...room wasn't organized, iron and ironing board not put back), but we didn't call. Day 2 we left the room at 12pm (removing the privacy sign) and arrived back at 4:30. When we arrived the housekeeper noted that she was just about to clean our room and she had been waiting all day to do so. As we were outside the door we pointed out that the privacy sign was not on, and she continued to argue that it had been on all day. When my husband asked for extra towels, she gave them and said "is that all you need?" you don't want your room cleaned, right?". She certainly was annoyed by us and was not interested in cleaning. I called the front desk immediately, they apologized and said they'd send someone up when we left. When we came back at 10pm, the room had been cleaned...I guess by Don standards. They had made the bed and put out fresh towels, but left trash, newspapers old room service dishes etc. Again, we called to speak to the manager who apologized, but did not offer any accommodation or solution other than to leave the trash outside for retrieval.
We have stayed previously at Loews Miami & Orlando and in both cases have experienced exceptional customer service, this St Pete property needs some work.
- Also Known As:
- Don Cesar
- Don Cesar Beach Hotel
- Don Cesar Hotel
- Don Cesar Beach Resort
- Don Cesar Hotel Florida
- Don Cesar Florida
- Hotel Don Cesar Beach
- Don Cesar Resort
- Loews Don CeSar Hotel Saint Pete Beach, Florida
- Official Description (provided by the hotel):
- The Loews Don CeSar Hotel is a 4 Diamond hotel in St. Pete Beach, boasting an elegant beachfront location with stunning views of the Gulf of Mexico. Guests can relax in one of 277 luxurious rooms and suites, pamper themselves at Spa Oceana, or enjoy the sun at 2 beachfront pools at this luxury resort. ... more less
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