I called the Kona Kai to book my stay.
When I called, I spoke with a very personable and knowledgeable young lady. She offered to help me schedule any special thing that I might need to make my husband and my stay more enjoyable.
Kona Kai wasn't my first choice but I had delayed booking so, I chose this motel bassed on online reviews and the fact that they had availibility for every night of my stay.
After speaking with the clerk and reading the reviews online I felt pretty good about staying here. Boy, was I wrong!
When we arrived, I asked if the person on duty was the person that I had spoken with online. I was told that there person was no longer with the hotel chain.
My problems with the property are multifaceted.
The most glaring problem that I have is the lack of a restroom in our "efficiency". There was a partition that jutted out of the wall that stopped at least 2 feet from the top of the ceilingand came out to block off the sink, toilet, and shower stall. The toilet, sink, and extremely small shower stall were all squeezed into a small, dim space. I have been in many true efficiencies and I have never seen anything like it. If I had not payed for the total of our stay in advance, I would have turned around and walked out. However, we were beat and decided to just put up with it.
The shower stall was so small that I bumped my elbows on the wall of it several times. (I am 5'1" and approx. 135)
There is nothing in this efficiency to serve as a place to put your suitcases. No dresser no bag rest, nothing. The one chest has the television on it. Who wants to leave their luggage on the floor the whole time that they are using a hotel room? There is no closet area. No rod nothing but on set of coat hooks on one wall.
We didn't realize until aroun 11 the first night that the television was broken. When I spoke to the clerk, initially, she told me that there was nothing that she could do! She was really dismissive. When I was persistent, she told me that I could try the extra televison that they had sitting in the office. She told me to just carry it down to the room and bring the other back to her! I refused. First of all, I was not about to make myself responsible for their appliance. What if I had slipped and dropped the Television? Anyway, as a guest of an establishment, I should not be expected to replace broken appliances in my room! Give me a break. Even though she bought it down there, she would not hook it up to the cable line.
The freezer had some unknown red substance spilled in it.
The refrigerator door was rusted and dirty. After my earlier encounter with the clerk, I just chose to clean the frig myself. We couldn't use it in the shape that it was in.
Our headboard was wicker and had an odor of mildew or mold. That disgusted me. I covered the whole thing with a blanket.
The carpet was really well worn and not clean. I wors slippers the entire time that I moved around in this room.
Honestly, I would never stay here again! Under no circumstances and I wouldn't reccommend this motel to anyone.
At any price, it is no bargain.





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