First, let me reassure the owner that this will be an overall positive review, in fact excellent. We enjoyed our stay here very much, and will certainly return. This is a place that I highly recommend. Yes, it's a tad shabby-chic, but what a terrific location and value!
Ok, that said, I am bothered by the fact that the establishment actively solicits TA reviews with a card upon check-in. Not to say that this is a necessarily bad practice, as I am quite the fan of TA. However, it has the potential to give an establishment an inflated number of reviews, compared to an equally great place with less reviews. I do appreciate that the owner monitors TA and appears to take feedback seriously. Most of the repair items we observed were things that have been noted by others, and are largely cheap and easy repairs, so I wonder? Hence my title of this review.
Reviewers comment about deficiencies. We saw peeling paint, creepy stains on chairs, etc, but for crying out loud people, this is an extraordinary value! Our place was clean and well-stocked. Service was attentive and exceptional. The pool was one of the very best - clean and very warm. The beach access and access to walking trails was amazing. Most of the guests have dogs, as this is a well-known dog friendly hotel. In spite of all the dogs, it was quiet as a pin most of the time, and always at night. We got a great nights sleep on comfy mattresses. The maid did an awesome job of taking care of our place, and the front desk was extremely responsive to all of our questions and needs. I probably should have asked about using the "authorized persons only ramp" but instead we opted to just carry all of our stuff up and down the steps ourselves.
Regarding no-Wifi in the rooms. In today's world we expect wifi in the room. Having it in the lobby is not adequate. This was a real disappointment. Guess we should have thought to ask, but I haven't stayed anywhere without it for so long, that you sort of forget to ask.
Room tip - we started out in the more expensive Beachview building. Our room was not working for us, so we were moved to a more inexpensive Poolside building room which we liked much better and still had an adequate ocean view from the room. Another tip, do not consider the use of a roll-away here. Sometimes they are not bad to sleep on, but the junker we were provided was a disaster. Management made it right however, and was extremely responsive to our needs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
On behalf of the entire staff at Coquina, we'd like to thank you for your review and recent stay with us.
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I'm very pleased to read such a comprehensive review about our property and your experience. I'm certainly glad to hear that we were able to resolve any initial disappointments with your accommodations by finding you an alternate room that better suited your needs. With your review, we'll inspect our entire inventory of our rollaway beds to make sure they are a comfortable and viable extra sleeping option for guests.
I believe, based on your review, you actually shared this information with our staff at check-out (Thank You), and we are already in the process of perfecting the particular accommodations you stayed in. We appreciate your help with notifying us of issues that need our attention so we can better serve all our guests.
Additionally, I would like to mention that we do have a business card that asks guests, "Did you enjoy your stay? Let the world know!" at the front desk, as well as business cards for management contact and to ask guests if they'd like to join our email list.
Our hope in leaving this out for each and every guest to take and consider is that we will be rewarded with reviews that provide us the opportunity to learn what we are doing right at Coquina and how we can improve. We understand that by reminding guests they can leave their comments about us on the web, we have the best opportunity to truly know whether a guests needs were fulfilled or if we fell short. This venue allows guests curious about our property, a chance to read the good (&bad) opinions from others that have stayed with us.
Last, thank you for recognizing the hard work of our housekeeping staff and all that they do to provide extremely clean and comfortable rooms for all our guests. As well as the positive experience with the staff as a whole. We hope that all our guests leave with a sense that our service is our number one priority and we will do our best to provide the best to our guests.
We look forward to your return and wish you a great year ahead in the meantime!
-Tom Quigley, GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC