As Disney Vacation Club members, we enjoy Disney Vacation Club resorts and have stayed at this resort probably 15 times in the past 13 years. We booked a 1 bedroom villa about 10 months prior to our May 6, 2012 check-in. We requested top floor, direct ocean view (specific room number) in building 15. I know they can't guarantee the room/view but we initially were given a top floor building 14 side view. We asked the check-in cast member if there wasn't a direct ocean view available in another building and she said there wasn't. We went to check out the view of the room we were assigned and upon seeing that there was no view at all (unless you call pool & plants a 'view'), we returned to the front desk to see if there was anything else available that might afford us some view of the ocean. We had booked this room 10 months out due to there being a full moon that weekend which I hoped to view from our balcony overlooking the ocean. At that point a manager was the one who received us on our return to the front desk and she found a room in Building 12 which was a direct ocean view room (not as nice a view as the room we wanted in Building 15, but best available - we could see the ocean beyond the beach (couldn't see the waves crash on shore). I guess the real point of all of this is - don't plan on seeing the beach from your room - especially if it's in one of the outparcel buildings (Building 12, 14 or 15). The 'oceanview' inn rooms may or may not afford an actual ocean view - could be just a 'glimpse' of distant ocean from the side of the building - especially if not on the top floor.
Once checked-in and in our villa - all was very clean and in good repair. Disney beds are not the best in the industry as we find them to be too hard. After 4 nights - it took a few days for my back to return to normal (and not hurt). We also had to change rooms at the end of our stay as our car broke down the first night we were there and we had to add a night to our stay to wait for it to be fixed. There was only a studio available...on a lower floor but in the same building - so it wasn't a difficult move and the room was ready early for us to transfer our stuff without being overly inconvenienced.
Obviously, I've focused on the couple of negatives of our stay (view, hard bed). However, I wish to say that the positives - cleanliness, beach, pool, food, and the management were exceptional. When our car broke (coming back from Walmart) we called the resort to see if anyone could help us return and they sent a sweet cast member, Colleen, to retrieve us and our groceries. Also - when we had to add a day due to delay in car repair - one of the managers (Jeanine) did everything she could to accommodate us. But she could only give us what was available which we appreciated since it was in the same building and ready for our transfer without us having to wait on a room to be prepared. Anytime they saw us they asked how things were going and if there was anything else they could do.
Couldn't ask for more.
The food in the restaurants, while a little pricey but what you'd expect from a resort, was very good. We also enjoyed the "Bleachers" (I think that was the name) which was the pool side quick food counter service. Burgers, hot dogs, and the healthy offerings were delicious. The "Dole Whip" pineapple dessert was so cold and delicious on a hot summer day. Our servers in the restaurant - Shutters, Niel and Jolene, were wonderful and we enjoyed seeing Jolene again as she's waited on us many times in previous trips. We feel like we're seeing old friends as there's not a lot of turnover in the servers at Shutters which speaks well for the resort.
All in all a very nice stay...only low points are hard bed and too few true 'ocean view' villas. High points - great management & server cast members, clean, family friendly resort.
- Also Known As:
- Disney Vero Beach
- Disney Resort Vero Beach
- Disneys Vero Beach Resort
- Disney Vero Beach Resort
- Vero Beach Disney
- Disneys Vero Beach Hotel
- Disney Vero Beach Hotel
- Disney Vero
- Disneys Vero Beach
- Disney's Vero Beach Resort Florida
- Official Description (provided by the hotel):
- The only Disney hotel not located near Disney World. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia and Tingo so you can book your Disney's Vero Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.