Here is the skinny...the hotel facility itself is beautifully done. Pool, gym, locker rooms, hotel rooms. Dont expect anyone to wait on you however, as the service is spotty at best.

Views are OK, although I can see how someone would expect a clearer view of the ocean for a "ocean view" room. Palm trees or neighboring bldgs blocked some views.

Service at the pool was probably the most disappointing. The only time the staff waited on you was when it was time to pay. Others we met at the pool felt the same way.

Restaurant at the pool had reasonably priced fare...the others seemed overpriced.

Overall, a relaxing stay, but the service level did not match the price. 5 STAR bldg with 2 STAR service.

on checking in we were charged an extra $20.00 per day "resort fee", (for "towels, chairs, newspaper, wireless internet and other items" ) which also cause a sales tax and occupany tax to be charged. we were also required to agree to a 50% charge if we left early (does this happen that often ????)

this was not a 1 bedroom condo,.. just an large hotel room, ..with very oversized furniture and poorly laid out. it was very tight with such large furniture. the 2 steps in the middle of the room caused us to trip several times. room had 2 closets, 1 with a furnace and 1 with no hangers. shower provided only warm water, not hot.
we woke up each morning to a thumping sound

the reserved ocean front view was actually a view of several palm trees and the noisy swimming pool, but if you laid on the floor you could seen the ocean.

we could not connect to the wireless so a very nice staff member connected us with a wired connection. ( so much for wireless)

we went to the pool area to get beach towels and on at least 3 trips there we no towels available. once i was told to "stop back in about 1/2 hour". i thought "wow"

another guest at this time was REAL mad and upset..he was realy cussing and chewing at the staff members over a whole lot of issues... they just looked at him ????

on serval visits to each:
the front desk attandants were not always available
the valet parking was not always available
both seemed understaffed for a 5 star (?????) location
some staff members were very nice
but overall just a fair to poor show ............ not a 5 star

We enjoyed a one night stay at this hotel while visiting friends in the area.
Hotel is very pleasing to the eye,nice entrance,valet parking,small checkin area,nicely layed out private common areas,beautifully decorated rooms,pool area topnotch,gym,and a dining facility.
Did not have alot of time in hotel but did enjoy breakfast in the morning outside on the terrace. Thought prices were quite reasonable for eggs benedict 12.00,they also had other nice selection on the menu.
Room was very comfortable only a few suggestions....There was no mirrors outside the bathroom for primping{vanity mirror and full length mirror were in the bathroom},only one small garbage can in Jr suite,would be nice to have one near desk and under the wet bar sink. One further note.....Beds very comfortable so I checked out the mattress and pad etc., someone forgot to take the tags off the mattress and boxsprings,thought housekeeping would see this with no problem when changing the sheets......None of these items put a damper on our stay,just a few suggestions for future
Enjoy the comfort and beauty of this hotel.........

We arrived at the hotel at 1 AM and the front desk man appeared to be in a different world. It took some time for him to realize I was checking in. It has been downhill ever since. It became a joke to see what would next. The rooms they call junior suites are "small" hotel rooms. The one Bedrooms are a hotel room with a few steps down into a small sitting room. We finally settled on the Deluxe One Bedroom, (which we would call a suite in any other hotel) for about $200.00 more than we originally planned on spending.

The service is non-existant. While at the pool, our drink orders were either forgotten or wrong. One day we thought to try the food. We asked for menus 3 times and when we seemed to be forgotten once again, we walked down the beach to get a bite to eat. When locked out of our room for the 5th time, we asked if the keys could be bought to the 4th floor. After two calls and 15 minutes later, we finally received the keys. One day we would receive the paper and turn down service, the next day we would not. The stories go on. We advise you to look elsewhere. Definately not worth the aggravation.