I booked this hotel for my cross country team for the weekend of November 5, 2011 prior to the state cross country meet. I was happy with my rate and the accomodations, but i was not happy with the management for not allowing us to use the breakfast room for our team dinner, after i was told by an employee prior to the stay that we were able to do so. It was relayed to me (not even a direct call from the manager - kind of gutless) that if we were to use it then everyone else would want to use it and there would be problems in getting it clean etc... and therefore we could not use the room. I would have gladly paid a deposit if that was really an issue - i would even paid to rent it in a pinch, but without talking to him directly that waas not an option. It was just poor customer service all around. I even asked about using the pool area chairs, just to ahve a place to sit 30 highschool kids so that they could eat their dinner - that was also denied.
I personally think the manager should have contacted me directly to discuss this instead of relaying a message through teh front desk girl who had given me permission to use it in teh first place.
The property itself was fine, rooms were clean, did not smell of smoke, and the furnishings were newly updated. All my rooms had flat panel tv, and fridge/microwave. beds and linens were comfortable.
Breakfast was pretty basic fare - waffle maker, toast, cereal - not thing special but enough to start teh day.
All in all, physically an ok property, but the questionable customer service. Especially since this is was the type of bussiness that could be a repeat customer every season - not now, i will take my team to a different property that is willing to accomodate us for our bussiness. And our team qualifies for the meet almost every year - so lost bussiness for them due to poor communication by the management.
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