This is a beautiful property. The room was spacious and well-appointed, and the bathroom was spectacular. However, we requested a feather-free room due to allergies--we got a room with all feather pillows and a feather mattress pad on both beds. It took nearly an hour to get non-feather pillows delivered--we removed the mattress pad ourselves. The water was not hot--in fact it was barely warm. AND the television reception was fuzzy.
The front desk staff could not have been considered friendly--they didn't offer anything more than the minimum required. They were polite but not helpful.
A little customer service here would go a long way to make this a wonderful place to visit, however, without some improvements, I would not recommend it--especially for the price.
- Also Known As:
- The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain
- The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel
- Official Description (provided by the hotel):
- The Lodge and Spa at Callaway Gardens is an oasis located within the 13,000 acre Callaway Gardens community, just 1.5 hours south of Atlanta. The Lodge is adjacent to a plethora of activities for the family, couples, group outings, and corporate meetings and team building. These activities include golf, tennis, hiking and biking trails, Treetop Adventure, ropes course, a lake and beach, Discovery Center, Butterfly Center, and Sibley Horticultural Center. The Lodge and Spa is a LEED Certified green hotel offering 149 smartly appointed guestrooms and suites. With a 13,000 sqft award winning spa, an outdoor pool set within gardens, and a full service three meal Piedmont Dining room and Ironwood Lounge, you will have all the amenities at your finger tips for a relaxing getaway. ... more less
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