Arriving in remote Drumbeg at 8.45pm (sun still up!), tired, cold and limping after a long, damp day in the mountains, we were welcomed by being told that "Dinner service had finished at 8pm". When we pleaded we were told sternly "I can do three fish and chips, but it will have to be now". When I asked if it could be in 15 minutes so we could have our showers, I was advised: "Have your shower afterwards...it'll be on the table going cold." We tried to have a shower...what a disappointing trickle. The f&c were ok (but cold). This is Scottish hospitality at its worst...we were made to feel like we were an imposition. Breakfast was from 8.30am - late when you want to travel to London in one day! We did not ask for earlier as we did not want again to be made to feel she was doing us a great favour. This hotel is remote and has a short season; one would think they would welcome their guests. My partner made the booking on the phone and was quoted £35 pp, same for us in a double and my friend in a single. We checked out separately...and found later my friend was charged £45. Altogether a bad experience. We had breakfast at the Frigate Cafe in Ullapool, happy to have escaped to a warm welcome and great food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 June 2011
Due to lack of any comunication from these guests regarding times of arrival & requiring meals well outside our operating hours, the kitchen had been cleaned & staff were on their way home when they arrived.As regards pricing, our tarrif is clearly displayed both on our website & on reception.These guest were extremely lucky that they didn't get an extra cleaning bill due to the state of the bedroom which they left, having sneaked a cat into the room for the night & not even bothering to hide the evidence,which is contrary to our policy which does not allow pets on the premises.when offered breakfast we were told that they had to be in Gairloch by 11am to view a property & they hadn't time to have any.
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