I have stayed in the Omni before, and it used to be a very nice place. However, now there is a construction site right next to the hotel, what makes sleeping after 7 am impossible. I wouldn't come back until the end of 2009.

I had stayed at this hotel a long time back and while the rooms seem in need of a bit of an update, they are by far larger than most in the downtown magnificent mile for the price! Staff is extremely friendly and attentive--hitting the elevator buttons when they see you coming toward the elevators, etc. . .--the only complaint I have and it is partially my fault, is that at check in, I wish, the front desk had briefly gone over my paperwork with me--inside were my coupons for the free beverage of choice dropped off at my room in the morning and paper--i didn't realize it until the morning when looking over my things and wondering why there was nothing available. . .i wish she had mentioned to hang it on my door before 2am. otherwise--everything was just wonderful!

During our week stay at the Omni we continued to be pleasantly surprised at the service. We arrived at the hotel at 10:30 am and they immediately checked us into a room. Service from the front desk, concierge, restaurant were all excellent. We loved that the room had a suite as I tend to sleep later than my spouse. Hotel is right in middle of Magnificient Mile. This is the first time we have ever loved a place enough to review it. Very quiet rooms.

Just returned from a 5 day stay at the Omni Chicago. I have travelled extensively and have stayed in many different hotels, world-wide. I can't say enough about the warm welcome, friendly staff and excellent service that I and my friends received at the Omni. Deserving a special mention is the Head Concierge, Amiri, who took care of us and all our requests (including a very challenging one with respect to Oprah tickets!). He and his colleague, Marcus, were not only efficient and knowledgeable, they were friendly and truly went the extra mile to see that we enjoyed our stay. What we most appreciated about this hotel is that the staff genuinely seem to enjoy their work - we never got the impression that they were being pleasant because they have to. Housekeeping was the best and fastest I've experienced, the staff at the entrance always welcomed us back and asked if we needed anything, service in the bar was quick and courteous. I'm a fussy traveller yet have absolutely nothing but good to say about the Omni - except maybe that an update of the room decor would be a plus... but that's certainly minor and in no way affected our wonderful stay. Great location for shopping and dining. Would definitely return and recommend.