Myself and my boyfriend visited Chicago for the first time this January. The Omni doormen were extremely polite and welcoming. We had requested a high level room and were put on one of the top floors. The gym was excellent, as was the pool, perfect for a quiet morning swim. The room took our breath away, we had a view of the Hancock and could see Lake Michigan in the distance. The suite consisted of a good sized lounge-style room with chairs, footrest, flat screen TV, desk and mini bar. The bathroom was a great size and could be accessed from the bedroom and lounge. The bed was enormous and comfortable and we received a complimentary turndown service with chocolates on our pillows each night and two complimentary drinks each of our choice delivered to our room at a time of our specification each morning. We had complimentary robes and nice toilettries. The bar and bar staff were great. The only minor negative point was the mini bar was rather expensive but that really didn't matter. Being an all suite hotel, it felt like having a home away from home to get back to after a long day's shopping and sight seeing. Overall, this is the best Hotel we have ever stayed at.
