Palmer house is a huge hotel

The place is like a rabbit warren Rooms are large and have more cushions on the bed than any hotel in the world

The room price agreed on the net was $250 per night I met a colleague at the same meeting who was charged $187 for the same room

I discussed with front desk and they agreed to match the rates

I stayed with a friend for about five nights, having secured a great deal a few nights before our stay on hotwire.com for $75/night. I read the reviews online and was prepared for the pricey extras - the extra charge for internet use, gym use, charge for early check-in, etc that people complain about - and thus avoided them. The service was great - we called on two occassions to get our shower drain fixed because it was flooding and our security box fixed because it wouldn't open and on both occassions, the matter was dealt with promptly. The only complaint I would have is that the bathroom is small and difficult to use, but that's about it. I tried the restaurant downstairs on my last night and although it was expensive, I was able to find a reasonable dish to dine on my own. Neighbors can get noisy if people are intentionally making noise (babies, adults) upstairs or downstairs but thats probably an issue one runs into at any hotel... and would suggest you ask for a quiet room if concerned. I think this hotel is for business professionals as well as young couples on a romantic getaway.

I'm in for business, so I "upgrade" to the executive level. Internet is extra, and even the fitness center was extra! The water fountain they call a swimming pool was free, but overcrowded. The "executive" elevator didn't even access the fitness center level. The spa massage was the most overpriced ($325.00) disappointment ever. Don't even talk about what it was extra to use parking. The minibar in the room was locked and unable to open. I was there for 5 days, and in the SMALLEST room available in any hotel in the U.S. No place to unpack my belongings. The toliet paper holder broke. It took an hour and 2 phone calls to get the DVD player to work. Sorry I had to inconvience the engineer to come to my room and fix it! The furniture in the room was missing some molding around the TV. Would have had a lovely view of the city had the windows been washed sometime this century. The "complimentary" breakfast was cold coffee and hot milk for cereal. The conceriage could use polite lessons from the housekeeping staff. All the housekeeping staff were WONDERFUL. My friends staying at the hampton inn across the street paid ALOT less, and had better service.

I was looking forward to stay at this landmark hotel, and certainly the lobby is magnificent, so when i checked in I expected the grandeur to continue into the rooms :-(
My room was very very average, no tea or coffee facilities, and old tv, no mini bar, no amenities, only soap no shower gel, no coton buds, just normal things you'll normally find in a hotel of that standard. Next time i'm in chicago i won't come back to palmer house, the Marriott on Magnificent mile was much better value for money, and better appointed.