Havng stayed at many Fairmont hotels everywhere and as a platinum member of Fairmont's Presidents Club, I am used to seeing the very best and the very worst that Fairmont has to offer. My visit to Chicago this time was business-related and my experience of the hotel was limited to check-in, dinner, sleep, breakfast and check-out. The hotel is currently under construction in the front entrance and I was not informed when booking. The lobby is too dark and impersonal. The lobby does not inspire and I ended up meeting my clients in a different hotel that I know has a much nicer and cozier lobby bar. Nobody offered help with my bags. Check-in was rushed and no information was given on any of the hotel's amenities. I felt as if checking into a much lower class hotel. No water bottle in the room in the middle of summer??? The staff seem too young (college age) and that may be part of the problem as they may lack the training and exposure to international premiere-level travel.
My room was A superior room, although I should have been assigned to a suite and, as the untrained front desk staff often say, I was told that all the suites were booked (which was not true as I verified by calling reservations a few minutes later). The superior room was well appointed, but frankly not to the level of luxury that I expect from a Fairmont property. the king size bed was great and the view to Millenium park was outstanding. The Wi-Fi worked very well in the room and restaurants. The dining experiences were much higher level than the hotel experience. The quality of the food and service were top class.
All in all, the Faimont Chicago's main highlights are location and the Fairmont brand, however, with fierce and world-class competition from the many options nearby, if Fairmont does not seriously upgrade its hotel service and lobby environment, I could see the hotel drifting slowly into a commoditized space of lower class hotels.
- Also Known As:
- Fairmont Chicago Millennium Park Hotel
- Fairmont Chicago Millennium Park Hotel Chicago
- Fairmont Chicago
- Fairmont Hotel Chicago
- Fairmont Hotel
- Chicago Fairmont
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