well when i arrived i was delightfully welcomed warmly by Andy Hurley.

He was tiny, But had a large heart

made the experience worth going

big thumbs up andy!!!

love and smoochies

I had high hopes for the Conrad. I used a large chunk of my HHonors points to stay here during a conference so that my husband and I could enjoy a luxury hotel. We were not impressed! The service was, by far, the most disappointing aspect.

The room was small had nice decorations, a huge flat screen TV, and nice BOSE sound system. The bed is terrible; my husband complained of back pain after the first night. The tub is the bathroom is tiny; we never used it. The Molton Brown tolietries were nothing special. I was beyond irritated when I had to call housekeeping to bring us a new set of tolietries because no one bothered to replace them after two days. Then, it took over a half hour and a second phone call for the tolietries to arrive. This process was repeated a second time, a few days later. This is unacceptable in a luxury hotel. At a regular Hilton, the tolietries are replaced everyday, used or not.

The Terrace Bar was great the first night. We loved the view of all the skyscrapers nearby. On our last night, we received awful service. We were ignored for 20 minutes after my husband finished his drink. We finally got fed up and told the hostess our room number and left. Again, just unacceptable given the "atmosphere" of the hotel.

I ran into another problem at the business center while I was trying to print up tickets for a show. The mouse on the computer didn't work, rendering the computer useless. We called for help, but no one came since the business center is farmed out to another company. No one at the front desk seemed to care that we might have missed our show. Luckily, a manager let us use her computer to print the tickets, but we still have to resovle the issue of getting the initial $16 internet charge refunded. What a pain!

I would not stay here again the next time I come to Chicago. I would rather be at the regular Hilton on the executive floor where we can get complimentary breakfast and turndown service that actually includes chocolate- what a concept!

I travel often for business and stay at 4-5 star hotels as well as the usual Marriott Courtyard or Hilton Hotels.

This Hotel was great. I reserved the King Executive which had windows facing Michigan Avenue as well as on the adjacent wall. We could not believe how quiet the room was-- no noise from Michigan Avenue or other guests, etc. Amazingly and wonderfully quiet hotel room. The room was well appointed, huge, and immaculate. (Any hotel that puts stark white comforters on the beds has confidence in its cleanliness and I always take that as a good sign.) The big surprise at this hotel was the dining. I almost never dine at the restaurants in a hotel at which I am staying. (usually too many great other options in a city) We had a case of the munchies upon checking in so we ordered appetizers via room service. Service was quick, sharp, and the food was very good. The next day, we had lunch at the 5th floor rooftop garden restaurant (outdoors) which has a fabulous view and again, was amazingly quiet given the location of this hotel. The food was FANTASTIC. We only ordered Maine lobster roll sandwiches so we were't expecting an amazing culinary experience....SURPRISE! The presentation was lovely and the lobster roll came on a platter with several "samplers"--- soup, cabbage slaw, homemade chips, and a sinful chocolate mouse cake. I've had lobster rolls in dozens of places up and down the eastern seaboard and I'll tell you that this was the best, most flavorful, and freshest I've had. The whole dining experience greatly exceeded my expectations.
I would say that this hotel is a gem in the city and recommend it without reservation of any kind. Enjoy!

The Conrad was a refreshing change from the ordinary business class hotel. It was upscale without being stiflingly opulent, and the staff were professional without being curt; helpful without being overly friendly. The furniture and furnishings were modern, warm and inviting. The huge flat screen television that met me when I entered the room certainly was a nice touch. Even nicer touches included consistent turn down services from almost invisible and unobstrusive staff members, with niceties left. The Conrad doesnt come cheap, but that is to be expected with the class of service provided. Other colleagues of mine stayed at lesser offerings and complained about huge convention crowds, impersonal service and banal, usual business class rooms. I had the opportunity to sample what I have come to expect from Hilton hotels, and one of this category: true hospitality and comfort.