We had a wonderful experience with the hotel and staff until we received our credit card bill. Our bill at check-out time was correct but when we received our credit card bill they charged us twice for one night during our stay. After about 2 weeks of calling the hotel and conveniently the person that we needed to talk to was never there and never returned any of our messages, we finally turned it over to our credit card company to take care of, thankfully it was on our American Express. It is now February and we stayed at the Silversmith in November and the credit card company has still not been able to reach anyone at the hotel who can resolve the charge.

I wouldn't recommend staying here unless you are willing to pay double price, in the already overpriced hotel.

My son and I spent a Saturday night at this hotel. We were in Chicago checking out SAIC and this proved to be an ideal locaton to walk to the Art Institute of Chicago as well as Millenium Park. Extremely easy to take the train from OHare to a stop no more than three or four blocks from the hotel.

Hotel was clean, attractive, and the staff where competent. The staff at the front entrance gave us lots of good advice on food and getting around.

Great experience overall. I plan to go back sometime to visit Chicago with the rest of my family and will stay at this hotel.

I'd stayed here about a year ago, but I just had my first stay since the Silversmith became independent. All was fine; the room (916) was clean and had a great bed, the front desk folks and bellhops were courteous and attentive, and the internet worked fine (though not wireless). I also paid for several rooms for my colleagues and the front desk made the process easy.

The location is fine although it's right under the El tracks; request a room away from the train if you're concerned about the noise (I was on the opposite side of the hotel and didn't hear anything).

While not located in as glamourous an area as the N. Michigan Ave hotels, the Silversmith was a very positive experience. All shopping was within walking distance - the State St. shopping area was right at our doorstep. Excellent location also for theater, cultural and Soldier Field. Staff was very friendly and helpful. On site deli was convenient and hotel bar was lots of fun; it was nice not to have to venture outside on frigid January nights to have a nice evening out. The train noise which I had read about in other reviews was present, but more of a distant background noise which did not keep us awake at night. We took the advice of locals we met at the bar not to venture more than a few blocks south of the hotel.