We visited Francesca's Fortunato yesterday and were very disappointed with everything. We've been to many of the Francesca's restaurants in the Chicago area and have always enjoyed the quality of the food and the lively atmosphere. However, this one is not up to par.
The evening began with a 20 minute wait before the waiter arrived to take our drink and appetizer orders. When dinner arrived, the waiter asked if we would like another round of drinks and I replied yes. The drink never appeared. Our friend's port chop was served overcooked with cold potatoes and without the extra sauce that he had ordered. He waited 15 minutes for someone to stop by our table and check on how the dinner was. No one ever did. Finally, he got up from the table and stood beside our waiter for 5 minutes. Our waiter ignored him the entire time! Later, the hostess dropped by to see what the problem was and we told her about the food and the missing drink. They offered another a replacement entree, but by the time, everyone else had nearly finished their meals. Someone showed up with dessert menus while we were still eating our dinners, but the missing drink still did not arrive. For dessert, we ordered mint chip gelato and were served banana chip.
In Francesa's defense, they did comp us for the pork chop entree. However, it didn't make up for a lousy dinner and indigestion later that evening.
If you own or manage Francesca's Fortunato, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.