We have stayed here a couple of times. If you need to be anywhere on the North Shore of Chicago the hotel is very nice, quiet, and located close to shopping. Best of all, if you have to get downtown, the train is just 5 minutes away. There is plenty of parking at the railroad station, trains come often, and the cost of a quick 40 minute trip downtown is less than $5. The hotel has a shuttle to the train if you need it. The only negative - the hotel restaurant is a bit slow and menu unimaginative. You would do better dining at one of the local restaurants. Otherwise, the hotel is clean, beds are comfortable, and the front desk is helpful.
All rooms are far from busy traffic so having a quiet room is just about guaranteed unless the neigh...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 May 2012
Thank you very much for your recent review of our hotel. As you mentioned we are located in the northern suburbs of Chicago a short 20 miles from downtown Chicago. The Metra station is approximately 1 mile from the hotel and we offer complimentary transportation. You can't bet the convenience of not driving downtown and needless to say the expense of parking. Should you need to drive, we are 2 miles from the Expressway. It is an extremely easy drive downtown from the hotel. Quite a few of our employees live in Chicago and do the commute every day.
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You also mentioned our location. We are in a quiet upscale residental neighborhood but adjoin an active lifestyle shopping area. You can walk to 6 restaurants and numerous shops.
When they built our hotel in 2008 they mentioned the thickness of the walls many times and I wasn't quite sure why that mattered. You cannot hear traffic from your room at all. Sometimes when I'm showing a guest room I realize how extremely quiet our rooms are, especially when I see a plane going over head and cannot hear it! I now understand the importance of those thick concert walls! Even the neighborhood behind us is quiet and they wouldn't have it any other way.
I'm so sorry your experience in our restaurant wasn't great! I will definitely share your review with our food and beverage manager. We appreciate the feedback and this helps us know the areas we need to improve in.
When you come to stay next time please let me know you are coming!
Thanks again.... Geri - 847/897-6404
This response is the subjective opinion of the management representative and not of TripAdvisor LLC