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Holiday Inn Express Chicago O'Hare: Traveller Reviews


6600 North Mannheim Road, Rosemont, IL 60018
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Reviews you can trust

82% Recommend
4.0 of 5 stars 53 reviews
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By trip type
All (53)
[ Date ] [ Rating ]
My Stay at Holiday Inn Express-June 12-14, 2009

Holiday Inn Express Chicago O'Hare

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4 of 5 stars
18 Jul 2009 | Trip type: Couples

What a pleasant surprise my two nights stay was. I have not stayed at a Holiday Inn since the 80’s and what a comfortable stay I had. Our room was comfortable, and the condition of the hotel was fantastic. (it happened to be about 4 or 5 months old)

The breakfast, much more than your traditional continental breakfast, was good and plentiful. The staff was professional and friendly.

I will definitely consider staying at a Holiday Inn Express in the future, especially if appears to be as nice as Chicago Airport West O’Hare was. Absolutely No Complaints.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 50_64
  • Member since 07 March 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Tara Hogan, Manager
(Management representative)
16 Sep 2009
Thank you very much for your review of our property. We take our customer service and guest satisfactory very seriously here and we are delighted to know that our hard work is paying off. Thank you for choosing to stay at the Holiday Inn Express Hotel & Suites O'Hare. We look forward to having you as our guest again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £72 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Holiday inn Rosemont - Excellent Location

Holiday Inn Express Chicago O'Hare

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5 of 5 stars
Illinois
29 Jun 2009 | Trip type: Family

Excellent pool with a child-play-area which is a nice touch. Continental breakfast, large rooms, located walking distance from Allstate Arena. Honestly, looks like an office building from the outside - but is an excellent hotel on the inside. Don't judge the book by its cover.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Travelled with Family with Young Children
  • Member since 28 June 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Tara Hogan, Manager
(Management representative)
16 Sep 2009
Thank you very much for choosing to stay at the Holiday Inn Express O'Hare. We appreciate your kind words and very delighted that we have met you expectations while staying with us. We strive to provide the best customer service and I am glad that you had a great experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £72 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Park and fly

Holiday Inn Express Chicago O'Hare

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4 of 5 stars
Auburn, Indiana
10 Jun 2009 | Trip type: Family

We stayed here for the park and fly deal before we left for Puerto Rico from ORD. The value was the best that I had found. I found the hotel via ohare.parksleepfly.com. They adverised a 24 hr shuttle....BEWARE! The shuttle stops shortly after midnight and does not start up until 5 a.m. This cost me 16 dollars for a taxi for a 1 mile ride over to Ohare. I was pretty upset about that.
We did not get a wake up call in the morning. I talked to the front desk in the morning and said that I was not on the list. I had called from my room around 10 at night and reported that I need the call.
The pool was nice. The workout room was above standard. Very high quality equipment. The lobby and grounds were all were maintained.
The room was very comfortable. We loved the beds. They made for a great nights sleep.
Other than my complaints this is a great hotel if you are needing to be by the airport. A great room and a greta price with secure parking.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Age group 35_49
  • Member since 28 June 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Tara Hogan, Manager
(Management representative)
11 Jun 2009
Thank you for taking the time to review our hotel. I do apologize for any misunderstanding there was on the site you referred to. I did check the site for inaccuracies. This site does pull all of the information from our brand website. As it does not list that we have a 24-hour shuttle is also doesn't say that it is limited either unless you look deeper though out the brand site. We are in the process of updating this information to be on the home page. We do sincerely appreciate all of the feedback we receive. Thank you for staying with us and if you need anything in the future, please feel free to contact me directly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £72 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Farcical check in for tired travelers

Holiday Inn Express Chicago O'Hare

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2 of 5 stars
Nikau
31 May 2009 | Trip type: Couples

We arrived weary after a long journey (from New Zealand) in the early hours of the morning. We were already grumpy, because the free hotel shuttle stops at 12:30am. Our flight was originally due in at midnight, so I never did check the reservation information to see if the shuttle had restricted hours. Perhaps that is stated. A moot point, since at 1am we had to find a taxi -- not easy from the O'Hare shuttle connection area.

$20 later (yes, a rip-off for 1 mile or so, but we were desperate) we arrived to a busy lobby with several parties before us checking in. All of their enquiries seemed complicated -- it was the longest check in process per party I have ever observed. And the ambience wasn't improved by the presence of several drunk/high/not exactly savory folk.

The Priority Club desk had been busy when we arrived (flight crew - there sure was a lot of business from O'Hare after the free shuttle stopped). Having waited in line at least 20 minutes my husband lost patience when the Priority Club receptionist had no business and steadfastly stared at his computer. No eye contact, no acknowledgement of customers, nothing. Husband's assertiveness came to the fore and informed the receptionist we had a prior reservation, 'can he help us.'

Very grudgingly, he did. We finally arrived at our room at 2 a.m. The room itself was absolutely fine - everything we needed, and quiet.

We woke up to a bill adding tax to our already pre-paid (including tax) account. Fortunately the receptionist dealt with the issue promptly - no complaints there. The shuttle back to O'Hare was great - we made the Blue Line and thankfully left HI Express for more customer-oriented accommodations in the Loop.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Age group 35-49
  • Member since 03 June 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Average price*: £72 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Great Value - No Comparison

Holiday Inn Express Chicago O'Hare

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4 of 5 stars
Toronto
23 May 2009 | Trip type: Family

We thoroughly enjoyed our stay at the your hotel. It was very clean and the staff were very helpful.

In particular, Danny at the front desk helped us with with points of interest and where to shop. Everyone in our party commented very positively about the breakfasts served and prepared by Jenny. One person in our party is a veteran breakfast included deals. Weekends they serve a continental breakfast and a hot breakfast on weekdays.

Fitness machines are equipped with individual entertainment systems. The washrooms in the public areas are sanitized each morning and the hotel provides a more comfortable brand of toliet tissue.

Some other reviews complained about the aircraft noise. Yes we did hear the planes when we opened the windows (yes the windows do open) but never in the evening when we were sleeping.

Note that parking is an additional charge but in and out privileges are available. By the way, travelling downtown is quicker and less stressful if you drop your car off at the Rosemount Station - Blue Line pay your $4 and hop on the CTA. There is an available CTA single day pass which can be purchased at specific CVA pharmacies. The one near the visitor centre has them.

We had money left over to go to Twin Anchors for crisp fall off the bone ribs and the deadly Chicago Hot Dogs at Weiners Circle (if the police go there does that mean the food is good?)

Congrats to the staff. Anyone who wants more info can e-mail me at [--].

Enjoy.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Travelled with Extended Family
  • Age group I prefer not to answer
  • Member since 23 May 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Average price*: £72 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
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Holiday Inn Express Chicago O'Hare Also Known As

  • Holiday Inn Express Rosemont
  • Holiday Inn Rosemont
  • Rosemont Holiday Inn
Address: 6600 North Mannheim Road, Rosemont, IL 60018