We were in town for a family emergency. When we booked the room, we were given the "hospital discount rate." A couple days later, we extended our stay and were assured that the same rate would apply.
Upon checkout, however, I discovered there were three different rates, and my bill was about $100 higher than expected. I inquired why. Only the first two nights (of the 4 originally booked) were at the quoted rate. I was told that weekend rates are "always" higher. I asked how she figured Wed & Thurs were weekend nights. Next, she pretended like she didn't believe me about the discounted rate, but with the first two nights clearly discounted to the rate I mentioned, it was clear that I was telling the truth, but that somewhere along the line, someone had changed their mind because the discount had been deleted on the sheet AFTER it had been given.
Eventually, I convinced her to call her boss, who told her to fix it. However, she didn't know how to do that in the computer, so we were instructed to return at a later time or just call when we got back to our state. We opted to return later that day, although we were perturbed about the disruption to our travel plans.
When we returned, the discount rate had been applied to all but the final night, which was a weekend. I asked again and was again told that weekend rates are "always" higher. I noted my displeasure about being quoted one thing and charged another, but there was no more budging on their part.
My advice: either pay cash so you can withhold the added amount or get it in writing and ALWAYS check the bill. They would only show my page 3; had the higher rate appeared on page 1 or 2, it would have been more difficult for me to detect.
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