First off I must say that my husband and I didn't figure out the bed situation until the middle of the night- but you should note that the beds are adjustable! When we noticed the card and tried adjusting the bed to a softer level but it never got much softer than it began. It was hard as a concrete block. Not something we are fond of but others might be. Supposedly we were told if you adjust in advance the beds then have time to get softer- not something we felt or noticed.
Our second problem was the elevator was out of order and they had "locked" off the stairs apparently- another couple waiting had asked to use the stairs and were told they were locked. We could use the stairs going down but could not get into them to go UP. This caused a serious wait on a Saturday night with a wedding reception in the hotel.
That being said- the positives: the room was clean, the staff was friendly to us, frustrated too it seemed with the inconvenience of the elevator, the location is AMAZING if you want to be at the Horseshoe Casino and the breakfast looked good. It was a cold night and it was really nice to be able to go to and from without going out into the cold or dragging our coats into smelly casino- so big plus there. Other hotels will have a walk outside. I was told they also offer a great deal on long term parking if you fly out of Omaha airport, shuttling you there and back and letting you park for free? That was the reason we originally stayed here but in the morning we were so frustrated with elevator and groggy from the difficult night of sleep, we didn't want to wait for help- lots of folks asking questions, checking out etc. and we opted to not deal with hotel any longer and just pay extra to park our car at airport.
Not a bad hotel by any means, not right for us and if we go back we'd stay some place else in the area- that bed is just way way too hard for us.
- Also Known As:
- Hilton Garden Inn Omaha East/Council Bluffs Hotel
- Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
- Hilton Garden Inn Omaha East/Council Bluffs Iowa
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