I have never written a review before (even if my experience wasn't great) but this was by far my worst experience at a hotel ever. We had reserved the pool area and a room (live locally) for our daughter's birthday. Upon arrival, our sliding door to our room came off the hinges and later, the entire side piece fell off. We had to clean the pool area tables because there was black sooty-type materials on them. My husband was out by the pool area and glanced down at a step area leading down to the bottom level and there was a DEAD mouse on the steps, close to the top. When we went to voice our concerns and ask for a discount/refund, we were told that all they could do was give us our $50 deposit back since we had been there since noon (it was 6:00) and our room was clean! The front desk clerk never apologized (unless "Well, everyone has mice- we can't control that" was an apology) and claimed she was trying to accommodate us. In our frustration, my husband mentioned holding payment. When we went to get our deposit back (cash only), she said she couldn't give it to us since he said that. Luckily, corporate office has GREAT customer service and offered a refund and profuse apologies when I called. So, maybe a great company but the local hotel had terrible customer service and was less than accommodating :-(.
- Also Known As:
- Econo Hotel
- Econo Hotel Muscatine
- Econo Lodge Muscatine
- Muscatine Econo Lodge
- Travelodge Inn And Suites Muscatine Iowa
- Reservation Options:
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