Was in town for a Keeneland race weekend with several friends and stayed in one of the junior suites at the Radisson. The stay was going well until we ordered cots up to our room our first night there. I had placed my wallet in my shoe as I always do while traveling and when I woke up the next day it was gone!
After running through the chain of events from the night before, I figured there was a good chance the wallet was stolen by the employee who brought the cots to the room. Sure enough, checking my bank transactions online that morning, there were several transactions at Walmart on my credit cards totaling over $500 (to go along with the cash and gift cards stolen from my wallet as well)! Promptly, I contacted hotel security and reported the issue. A police report was filed along with a report of the description of the suspected employee. Luckily, Walmart tracks each transaction by video and several weeks later the police were able to identify the Radisson employee in the video.
My room was comped and I was told by the hotel they would work to reimburse me for my losses.
Six weeks later, I am still dealing with issues from my stolen wallet. The hotel has been far from helpful, always saying they are working on the issue, but still nothing has been resolved. To compound that, a friend stayed at the hotel recently and saw that employee still working at the hotel.
I've never been one to be concerned for my safety at a hotel or overly worried about my personal belongings while in the room. Unfortunately, that has changed since my stay at the Lexington Radisson.
I would advise any travellers deciding between hotels in Lexington to look elsewhere. If you are going to be spending that kind of money for a hotel room, there are numerous other hotels that put more of premium on their guests' safety and satisfaction.









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