We wanted to make a personalized gift for Christmas and really enjoyed the paint-your-own studio in the back. You can choose your piece, colors, and paint the items all without much hassle.
It was not very busy, but they were short staffed and had a new person working. As a result, service was a little slow. When the experienced person came back, she knew all about the offerings and made helpful suggestions too.
The children loved it, the price reasonable (about $20-40/piece, depending on size) and a memorable keepsake that was ready in about 1 week. The workshop is nothing fancy, and the stools are very tall so not ideal for very small kids. Much more utilitarian as opposed to commercial.
They have a huge showroom with wonderful pieces. We love the fact their dishes are microwaveable.
A hidden treasure is their "seconds" where some minor paint variations result in a nice discount off their full-priced items. This table of seconds is in the back room near the paint-your-own. Be sure to ask if you don't see it at first.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC