Due to weekly trips to a company location in Brooks, KY (and advice from a co-worker to avoid another nearby property), I spent 30+ nights across eight months at this hotel with my last at the end of March. Room quality varies WIDELY. Some rooms are exactly what you would hope for given the brand and the price. Others look neglected and some, downright dirty. For some reason this proerty cannot keep towel racks adhered to the bathroom walls and many sag. Bathrooms are generally dingy and lighting is poor throughout the rooms. Desks are small and chairs low (and unadjustable in my experience) with wireless internet very slow - all making for difficult evening work from the room. On the upside, linens always appeared fresh and clean. A/C is very noisy, drowned out only by the nearby interstate (but, hey, I did choose a property due to it's proximity to the interstate).
The unventilated workout room is very poor with a single treadmill that frequently stops working after 15-20 minutes of usage. A massive weight bench I never saw used in eight months should be removed to add space for two new treadmills (feedback I gave to HI at every opportunity). The laughable "business center" is a single computer and printer tucked into an alcove opposite the elevator.
Breakfast is ho-hum pre-packaged fare but the dining area is clean and has plenty of seating. I always found the attendants to be cheerful and helpful but eventually skipped breakfast altogether or paid for it somewhere else as I can only eat so many Lender's bagels.
Worst of all, sadly, is the front desk staff (the same two or three folks seemed to rotate during my stays here). Customer Service makes a world of difference during these visits and, as a weekly visitor, I knew they recognized me. That said, they never acknowledged it. Never a smile or "welcome back" at check-in and the gruff morning staffer was often nowhere to be found.
I eventually decided to abandon Priority Club points and try the Fairfield Inn across the street and the Hampton Inn across the interstate. Both are much better choices for about the same price.
- Also Known As:
- Holiday Inn Express Hotel And Suites Hillview
- Holiday Inn Shepherdsville
- Shepherdsville Holiday Inn
- Official Description (provided by the hotel):
- Hillview, Kentucky Hotel near the Louisville International Airport Visitors to northern Kentucky enjoy their stay in our Holiday Inn Express Hotel and Suites in Hillview near the Louisville International Airport. Our hotel is near major Louisville attractions and offers you the comforts of home. Lodging in our Hillview hotel means you are just 15 miles south of downtown Louisville. Visitors can tour the Speed Museum, Bernheim Arboretum & Research Forest, and the world-famous Churchill Downs & Derby Museum. Travelers of all ages enjoy spending a day at the popular Six Flags Kentucky Kingdom eight miles away or Kart Kountry just two miles away from our Hillview, KY hotel. Our hotel south of Louisville is convenient to area businesses such as the Ford Plant, Best Buy Center, and Gordon Foods Center, while the Kentucky International Convention Center is only 15 miles from our hotel in Hillview. If you need to host a meeting or an event during your stay, our hotel boasts two meeting rooms and a Business Center with services such as copying, printing and faxing. You'll enjoy our Hillview hotel's amenities like an indoor, heated pool and a well-equipped Fitness Center. Additional amenities to make your stay more comfortable and relaxing include the complimentary, hot breakfast bar and the free high-speed, wireless Internet access. Stay Smart at the Holiday Inn Express Hotel in Hillview, KY on your next visit to the Louisville area. ... more less
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