The room was very spacious, clean, and the bed was comfortable. It had a mini fridge and and complimentary wifi connection. The room also has a sofa bed and 4 guests could have comfortably stayed in this room. Upon checking in, I had received a business card with the picture of the GM and a note with his cell phone number incase I needed anything. I would have called him to make my complaints, but figured that nothing would have been accomplished at 3AM. It was a nice gesture to give the manager's information out, but I doubt that anyone would use it. 20% off when dining in the bar/restaurant when you show your room key--i'm not sure if that's because I'm a priority member of if that is offered to all guests.
My negative POVs.
As a priority club member I had expected to receive a small token upon checking in, like a bottle of water like i received on a previous stay at another Holiday Inn but did not receive anything. I requested a view of NOLA and away from the elevator, and neither request was granted despite making my reservation several weeks in advance. I was disappointed especailly because I picked this hotel because I am a priority club member and wanted to celebrate my birthday at a hotel that I know has such high standards for guest satisfaction.
My biggest pet peeve and annoyance was the lack of parking spaces at the hotel. I visited during St. Patrick's weekend and the hotel must have been sold out completely that even the handicap spaces were taken--sometimes by cars that did not have a handicap parking tag. As a person who was traveling with someone who needed the handicap space I was extremely furious! There were even cars parked on the sidewalks and in between the handicap spaces, i.e. in the space that is intentionally left for wheel chair access. I think it was absolutely irresponsible of the hotel to allow such actions as I'm sure that it violates handicap ordinances/laws.
Upon arriving in my room, I noticed that the coffee machine pot was missing. I called to report the missing item so that I would not get charged for it. A replacement pot was not brought to the room when housekeeping came but it was alright with me because I didn't need it.
When house keeping came to service my room, they had left our towels in the same place we had left them and the towels were not replenshed. I found it odd that they towels were in the same place because they were in awkward places that would not have indicated that I was planning on reusing it. This also hints to me that the room was not serviced correctly, and also makes me wonder what type of service was performed since the last guest left before I checked into it.
Ask for a room ending with 3-9 because these rooms face NOLA and the river. (Ex. room #203-209)
Breakfast Room service tasted great but took longer than expected to receive it in the room.
If you stay here and are planning to visit the anything in the city, Frech Quater, or pretty much any tourist part of NOLA, be prepared to pay a $1 toll to cross the bridge into the city. If you are traveling into the city during the weekend or during rush hour, leave about 10-15 minutes earlier than you normally would because the tolls are tricky and traffic builds up extremely fast.
I wasn't that pleased with this stay at a Holiday Inn and would not necessarily recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
First, thanks so much for taking the time to share your review of your recent stay at our property.
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Thanks also for mentioning my contact card presented to you at check-in. My #1 goal and most important job is to ensure all our guests have a truly excellent stay. I wish you would have contacted me, regardless of the time, in order that I could have worked to ensure you had the most perfect view possible to celebrate your birthday. I hope that all guests can see upon arrival I have a true passion for excellent customer service and due to this fact I provide my personal cell phone number in each guest room directory and via cards available at the front desk.
We don't believe in excuses but I would like to address several of your criticisms of your recent stay.
I'm sorry you failed to receive a welcome amenity as you were expecting. We do offer a complimentary bottle of water at check-out and also discounts in our restaurant, The Roundhouse, to all Priority Club members. We certainly listen to the feedback from our valued Priority Club Members and will note your request of additional complimentary items at check-in.
Regarding parking during St. Patrick's Day, I certainly understand your frustration. Due to the fact we do offer free parking to our guests and the fact the hotel was filled to capacity during St. Patrick's Day, our parking lot was very crowded. I will tell you that we absolutely enforce parking in ADA parking spots only by guests with valid placards. Our security service works to have the cars moved and as a last resort will have vehicles towed to ensure our guests with special needs are accommodated.
In regards to your room concerns - our hotel has recently upgraded all of our coffee pots to single cup brewers as requested by our guests. The brewers do not have "pots" but rather brew directly to the cups placed adjacent to the machine. This brewing system ensures you can brew only a cup at the time and have the most fresh coffee possible. We have received a lot of positive feedback regarding the new brewers but we do have to educate guests that look for the "pot" they are so used to seeing at many other properties.
I have also followed up with housekeeping to ensure we clearly communicate where towels are to be placed should the guest wish to have fresh terry delivered during daily room service. In an effort to become more "green" we have started the terry reuse program and there is now documentation in each guest room which explains our program. I apologize that you did not receive fresh towels as you expected.
Overall I found your review to be very insightful and will only help us as endeavor to provide 100% trouble-free excellent accommodations to all guests. We are blessed with awesome guests like yourself who highlight the high points of our property and provide us helpful feedback in order to allow us to improve. Thanks again for your review and your business.
At your service,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC