We have stayed at the Pride twice before, most recently in October when our son was getting married. We had been so impressed with it from our first stay, that we recommended it to our siblings as a place to stay for the wedding. The price was reasonable and although it was worn, it was very clean and quaint. We are presently at the Pride for another visit to the area. Unfortunately, this will be our last stay. We arrived in our room to find it dirty. Thick dust covered everything. I wiped everything down in order to feel comfortable enough to unpack. The wet cloth was black when I finished. There were even rings on the bed stand where someone had placed a drink. There were items on the floor from the last tenant of the room. There were hairs in the bathroom. We honestly felt uncomfortable walking on the floors without shoes on. I went to the office to ask for the computer code for my laptop. When I rang the bell for service, a male voice from the back room loudly stated, "What do they want now?" On the second day we arrived back to our room at 5:00 to discover there had been no maid service. I called the manager who informed me it was provided every other day during the off season. I had to ask for fresh towels and we made up the beds. We were not informed of this policy change, as we had stayed here before off season, we expected the same services. Consequently, we spent very little time in our room. Our little mini school vacation get away had a definite damper on it due to the Pride Motel and its lack of hospitality. In a region rife with available housing for visitors, I suspect that the Pride, under its new ownership, will quickly lose its long standing reputation as a reasonable and quaint vacation destination. As I post this on Trip Advisor, I strongly urge anyone visiting the Portland area to avoid The Pride Motel and Cottages!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 May 2012
May 1, 2012
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Needless to say that my wife and I, who are the new, proud owners of the Pride Motel, were devastated by the most recent review. We truly hope that the saying that you're never as good as your best review or as bad as your worst is true. One of the reasons that we bought the property is that we were impressed by its long list of good to excellent reviews. We regret that we let down the previous owners' good reputation.
Our intention in buying the property was to maintain its high standards and in what ways possible improve on them. It seems that we still have much work to do. Being in the midst of moving and settling in, we apparently were a little lax in our responsibilities. There was construction going on creating dust and being the off season we didn't worry about refreshing. We did learn one important lesson. A room that has been carefully cleaned on a Monday is no longer as clean the following Monday, even if it hadn't been used. We now know that, especially during the off season, that all rooms must be constantly checked.
We continue to make improvements. We added two gazebos and a glider swing. The drivaway was paved to keep down the dust. More flowers have been planted. We even added six chicks to our aging hen population. My wife, Jati, and her sister, Iing, and our manager, Dave, are always around to make you feel welcomed and to help you in any way that they can. If you have any flower questions, see me, Jerry. I have the greenhouse and am familiar with most of the plants that beautify our property. But we must give the O'Reillys credit for planting many of them.
The above review, as painful as it was, has taught us an important lesson. It's not your previous 42 good reviews that are important; it is your next one that must be the best. We will try to make all our future reviews the best. We will NEVER forget that lesson.
Jati, Iing, Jerry, Dave, and Alex
This response is the subjective opinion of the management representative and not of TripAdvisor LLC