We were dining only! It was our first anniversary and my wife was dying to try Jonah's, so she booked 7 weeks prior and requested a window table for lunch. She was informed that it may not be possible.. no biggy we'll go anyway.
After weeks of horrible weather, we got the best day possible so now we were really looking forward to it.
We live locally so we decided to get a cab so we could enjoy a few drinks. We started with a drink on the balcony before going inside for our meal.
Scallop and chicken for starters were amazing, Beef and Pork belly for mains... sublime. The waitress and sommelier were excellent, the spacing between courses was spot on so we were able to enjoy a bottle of white with the starters and a bottle of red with the mains.. Perfect!
After our meal, we returned to the balcony to finish our drinks and relax. 15mins passed the waiter asked if we were ok, did we need anything? As we had finished our drinks I asked for the bill and if he could call us a cab. He returned a few minutes later saying the cab had been called and I paid the bill. 15mins later another couple who had just finished their meal also came out on the balcony to have another drink and also book a cab. Another 15mins had passed when a waiter served the couple another round of drinks, a few minutes after this, the receptionist who made both cab bookings came out to inform the other couple their cab was here. I thought it a little odd that our cab which had been ordered at least 20mins prior still hadn't arrived (common practice of Manly Cabs to take the bigger fare first, as the other couple were going to the city, we get shoved down the list). I went to reception to question this and the receptionist could only tell me that how Manly cabs prioritise their jobs is out of her hands. I would have thought that an establishment like Jonah's would have made sure their patrons were accomodated.
I returned to my wife on the balcony and called Manly cabs myself, got the same b.s that our cab had been given high priority blah blah.... Almost 50-60mins had elapsed since we paid the bill and booked the cab and not once did any member of staff offer us any service not even to check to see if we were ok. I returned to the restaurant and approached a staff member who had his head down sorting till receipts and asked for the manager, he said "I am", no introduction was given so I continued to ask about the whereabouts of our cab. His reply "It's out of my hands how Manly cabs arrange their jobs", I responded with "yes I can appreciate that, but why haven't we been attended to by any staff member in an hour!?" he said "oh yeah I can see your point".... then put his head back down and continued to sort his receipts!
Apparently Jonahs has 1 hat... it should be a pointy one with a large "D" on it! $450 lunch and that's how you get treated! Here's a hint , don't pay your bill until you're walking out the door... better still eat at Pilu at Freshwater ! MUCH friendlier and better service!
I don't usually bother with feedback on places but I emailed the Operations Manager (Murray) 4 days ago and am yet to receive a reply! Being a local I guess they are just interested in ripping off the unsuspecting tourist!
I really feel for the chefs and kitchen staff who obviously worked their guts out to present and prepare such great food to be let down by arrogant and incompetent front of house staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 March 2012
The reviewer acknowledges that the starters were amazing, the mains were sublime, the waitress and Sommelier were excellent, spacing between courses was spot on and that the overall meal was perfect.
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I am genuinely sorry that the Manly Taxi service were not able to provide a faster response time for the client above. Unfortunately there was a time delay for a taxi, which we desperately tried to shorten with numerous phone calls to the company.
The client was very difficult to communicate with as he was rude, aggressive and intimidatory towards the reception staff at Jonahs who were trying to assist him with his transport issue. One of our female staff became too scared to approach the customer as his language which included loud swearing was unacceptable and completely intimidated her.
The client acknowledges that he was aware of potential issues with Manly cabs so it was disappointing that he did not advise us earlier that he would require transport.
A disappointing end to a lovely lunch, I agree. Sometimes there is only so much a business can do to satisfy a customers needs and hopefully the people reading this will understand that.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC