I stayed at another Sheraton years ago and said never again, but this hotel changed my mind. Scrupulously clean and the bed was the best I've ever had in a hotel. Had a small problem with a freezing room on arrival. After an hour with the heater on, it was still cold, so I was given another room. One more small problem was that there were no direction signs in the hallways, so corridor-wandering was an all-to-frequent pastime. Friendly staff , especially the morning crew. I'll definitely return.

We were traveling with children from Buffalo NY to Virginia Beach. We stayed here overnight as a way to break up the trip. The room was fine, the service good. The location is convenient to the highway. The continental breakfast was pretty good. We sat in a booth, had cereal, fruit, etc.
We stayed on a Sunday night and it was not too busy.

I stayed at this hotel in the beginning of April 2007. I was on a cross-country drive and was just looking for a place to sleep for the night. Overall I was very satisfied with my stay. The check-in process was efficient and parking was plentiful. The public areas of the property seemed very clean. The room itself was immaculate. It did not smell and the carpet was not stained. The check-out process was also efficient.

If I ever find myself in Hagerstown, MD again I will stay at this property.

We arrived late on a Saturday night and found room. This hotel was comparably priced with the Luxury Budget Inn- choose this one! Triple AAA discount accepted.

This was our first stay at a Sheraton Four Points, which apparently has a standard bed and amenities, and I'll say the bed is fabulous. Cushy feather pillows, euro shams, altogether way better than the typical hotel room. But it's really just a nicely appointed older hotel- the hallways are unimpressive, but who cares? I slept great.

Nice toiletries, free bottle of water, coffee machine and wireless internet access are a plus. There appears to be a pool out of the window, and makes for a nice view, as opposed to the parking lot and a car dealership you get with an "outside" room.

The room was quiet. We heard nothing all night, but when I reentered the room this morning, I could hear our tv was on.

I give the staff an A. The maids said hello as I walked by. Upon checkin, the clerk told us there was a basketball team in town and made a point to put us on the other side of the hotel to ensure some quiet. I thought that was good foresight. She also asked if 2nd floor was a problem, because they do not have an elevator. Ask for 1st floor if this is a problem for you.

My main complaint was the tub was slow. Not a problem for a quick shower, but after skiing, I wanted a long hot shower last night and ended up in a bath. Yuck. Maybe the staff was unaware.

For Hagerstown, I think this is a great deal and preferable to the usual budget chain for the same price.

I did not have the breakfast, but it could be delivered to your room. They had a hangtag you could check off like a sushi menu and leave on the outside of your door the night before. Nice, but no thanks.

Will stay at a Sheraton Four Points again and would recommend this to anyone visiting Hagerstown.