Nice atmosphere at bar. Steak (T-Bone) was well prepared, hot and delicious. Bartender was accomodating even though he was busy.
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Nice atmosphere at bar. Steak (T-Bone) was well prepared, hot and delicious. Bartender was accomodating even though he was busy.
55 - 59 of 93 reviews
Lots of wonderful folks, namely my server Aster. She took care of myself and a colleague twice this week and couldn't haven't been more helpful. Rooms were clean and the staff was always a pleasure to interact with.
I suggest you take advantage of the great restaurants in Baltimore and only dine at the hotel restaurant as a last resort. The food is "OK," but not great. I normally don't expect much from a hotel restaurant, but considering the quality of most of the other amenities exceed that of competing hotels in the area I expected the restaurant would as well. My first meal there was the Sea Bass. Although the fish itself was decent, the menu indicated that it came with asparagus on the side. In actuality, there were only three tiny spears placed on the plate as if it were a garnish. I asked for more asparagus and they charged me! I immediately informed my waitress that it’s rather ridiculous to expect customers to think 3 spears of asparagus constitutes as a side. On another occasion I order a classic bacon cheeseburger and some spicy aioli for my fries. When it finally came (20 minutes later) it didn't have the bacon, nor did it come with the sauce. The waitress didn't even offer me ketchup! It took another 5 to 10 minutes to bring my bacon, but when she did eventually bring the bacon there was still no sauce...At this point I couldn’t refrain from uttering "Are you serious right now!?" She swiftly apologized, which I appreciated (I mean, I'm not a monster!). The sauce finally came once I was halfway finished with my meal.
Ok, last rant about the restaurant. Some colleagues and I (4 in total) went there for a quick business lunch because one colleague in particular loves their "CHOP CHOP" salad. I don't enjoy salad, but the inflection with which she says the name of the salad is priceless....."CHOP CHOP!" Let me preface this complaint by telling you the restaurant was not busy at all when we were there, and plenty of staff were just standing around. The food was pretty good, but it took a few attempts for the wait staff to bring us what we actually ordered…maybe they should try writing things down; novel thought, I know. I ordered the salmon which came on a bed of spinach and was covered with a tasty white wine beurre blanc. It was really good! However, the appetizer we ordered never came, multiple orders were not delivered as ordered, condiments were provided incorrectly or not at all (one person asked for mayonnaise and was given ketchup, another wasn’t given dressing with her salad...not the CHOP CHOP salad. Oh, I could go on and on, but I think you get the point. I will say this, the omelet bar at breakfast is pretty cool. Typically, I like to sleep in as late as possible when I can, but when I have the time in the morning I try to swing by the restaurant for a delicious omelet.
We ordered room service from the restaurant during our recent stay, and we had the salmon and the apple pie al la mode....and both were wonderful!! Definitely would recommend.
My husband and I travel all the time for our business ventures and try to stay in comfortable hotels. We mostly stay in Holiday Inns, Marriots and Hiltons but this time someone suggested to try Westin BWI. It turned out to be the most comfortable stay comparing to hotels in its class. The mattresses and pillows are divine. The room service and cleaning staff deserve five stars. The executive floor has a lot of goodies to offer, including early morning hot breakfast and evening snacks. The hotel is loaded with amenities such as indoor pool, hot tub and gym. The restaurant has the most efficient staff and very friendly hospitable service. I really can't say enough about one of their hostess ASTER, who made our stay so homely. Everyday, she knew what we wanted and she served the food with her beautiful smile.She is such a great professional hostess that really deserves pat on her back.
Sana
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