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Lisa U
Eastville, Virginia, United States
17
One Word BEDBUGS!!!!!!!
1.0 of 5 bubblesReviewed 16 Apr 2013
Aside from the obnoxious smell of the lobby, I booked through Hotels .com where I have never had a problem, carpet in room stained TV only had 4 channels and NO HBO as advertised, but the worst part was being woke up at 2 in the morning by BEDBUGS, they really had nerve to offer me another room. NO Thanks, I asked for a refund, was offered 1/2 my money back. Stopped payment on credit card and spent the rest of night in the car. Save your time and money GO ELSEWHERE. And toilet ran all the time nothing done after informing front desk.
Date of stay: April 2013Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviewed 13 April 2013

Hotel is outdated and needs extensive renovations. Rooms not clean, and they smell. I have stayed here a few times trying to give them the benefit of the doubt but I am DONE!!! The location of the hotel is good but there are several other hotels within a short distance from this hotel and are great! (Marriott, Hampton Inn, Holiday Inn Express and many others)

Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
1  Thank mplsings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMBVISBY, Manager at Americas Best Value Inn Salisbury, responded to this reviewResponded 25 May 2013

Dear Valued Guest


We are extremly sorry for the negative experiences you had while visiting our hotel. We welcome all constructive critisism, as it helps us to improve our guest satisfaction. If the matter had been reported to the front desk at that moment we would have been more than happy to take immediate action to make your stay more comfortable like changing your room or refunded your entire stay. Our hotel has been rewarded the TOP QUALITY ASSURANCE AWARD for the year 2012 and we are making every effort to improve our service to our customers . I hope you will give us another opportunity to serve you.


Regards

S. Nelson

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Reviewed 8 October 2012

I have to put a review in after reading so many horrible ones. My husband and I and our neighbors booked this hotel for the Sea Gull Century Oct 5-6, 2012 at a pretty late date as most other hotels we tried were full. So we hoped for the best. Thankfully I didn't read these reviews or I would have ran. However, I wouldn't call it America's BEST but it was ok. Upon check in the initial lobby impression was that the hotel was dated and it had that old hotel smell so I was a little nervous. However, the room must have been upgraded because the carpet appeared new and the room clean. You can tell it is a dated hotel but they appear to be updating somewhat. The smell of the room was a STRONG fragrance that hit me like a wall of bricks initially. After turning on the A/C and leaving the door open it aired out and I was ok. Normally if a room is a smoking room I can tell and I don't think this was. There did seem to be alot of fruit flies in the room and the TV stations sucked! We couldn't get the Orioles wild card game! The manager, Kala was very professional and friendly on the phone when I booked and at check in. The "free" breakfast was great! I was impressed with it actually expecting the typical "continental" breakfast but instead we had almost anything you could expect for breakfast. The fresh waffles were awesome. Perfect pre-ride breakfast. We plan on riding the Sea Gull again next year. I don't think I'll stay here again though. I'd prefer a little newer and no fruit flies!

Date of stay: October 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SunnyNaplesFlorida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMBVISBY, Front Office Manager at Americas Best Value Inn Salisbury, responded to this reviewResponded 21 November 2012

Dear Valued Guest

Thank you for taking the time to review our facility.We are glad you enjoyed our ammentities we had to offer. We would would also like to apologize for the smell in the room when u first checked in and the fruit flies. We have set traps for fruit flies but unfortunately there is not much we can do to keep them away but I will make sure I address your concerns with the smell of the room with our housekeeping staff to make sure all rooms are fresh upon guest arrival.Customer satisfaction is our goal and we try achieve it to the best of our ability. Thank you for choosing our hotel and I hope you give us another opportunity to serve you.

Regards

S. Nelson

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Reviewed 4 September 2012

I booked this hotel through booking.com after reading the first review which wasn't too bad. When we arrived there, the rude desk clerk was dealing with a patron who had found a bed bug in his room. We checked out the room, and it was filthy. There were people around the pool smoking pot. People passed out in their rooms with the doors open. We didn't feel safe staying there, and we asked for our money back. We were refused. I tried to get a refund though booking.com and they also would not help me. DO NOT STAY HERE!!!!

Date of stay: August 2012
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank Linda T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMBVISBY, Front Office Manager at Americas Best Value Inn Salisbury, responded to this reviewResponded 22 November 2012

Dear Valued Guest


It is very unfortunate that you had such a bad experience while visiting our property. Upon your arrival to the hotel we had a repeat guest in the lobby making false accusations. This guest has been a guest at our hotel for years and we have had problems with him drinking and sometimes not acting in a calm matter. The statements our guest mentioned at the front desk were not true. In fact, we checked the room out and the only thing that was found is a water bug. We do understand your concerns and we would like to apologize with sincerity. In addition, you mentioned the smell of marijuana in the air. This was not reported to us, however if this matter had been reported at check-in we would have took immediate action to make your stay more comfortable by calling the police. Furthermore, we cannot reimburse you because you did not stay on our property. You claim you went to inspect your room, but you were never checked in. As far as we know there is no evidence of bed bugs on our property. You only overheard what another guest was speculating was bed bugs. This guest has actually apologized for his false accusations and has stayed with us again twice recently. We do not allow drug use or activity on our property. We did all we could do to help our guest have a pleasant stay.

We take your unfortunate situation seriously and we regret your dissatisfaction. We take your comments to heart and would like to take this time to apologize sincerely for any misunderstanding in this situation. We would like for the opportunity to accommodate you in the future and for you to experience a pleasurable and exceptional stay with us.


Regards

S. Nelson

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Reviewed 18 July 2012

you can't beat their price. Some ammenities like ATM machine was not working at the moment and there was cobweb under one of the chairs in the room. Other than that everything was clean, confortable rooms, and General Manager and their hospitality let's you forget about any minor details with no importance. Keep up the good work.
I will definately go back pretty soon as the most importance thing in hospitality is the quality of their poeple and this hotel has it.

Room tip: The friendliest hotel in Salisbury, Maryland closed to Ocean City Maryland you can't beat their room rates.
Date of stay: July 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ralph M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMBVISBY, Front Office Manager at Americas Best Value Inn Salisbury, responded to this reviewResponded 21 August 2012

Dear Valued Guest

Thank you for your wonderful remarks which I have shared with our staff. Sorry that our ATM machine was not working during your stay. We are thrilled to hear that you enjoyed our service. We do take pride in offering consistant friendly service, and clean, comfy, guest rooms We look forward to welcoming you back.

Regards

S. Nelson

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Reviewed 10 July 2012

We booked a room here for the night of 7-6-12 but did not stay after checking inn we went to are room and flipped the mattress as we do at all motels and we found that it was infested with bed bugs we spoke to the manager and she showed us two other rooms that were also filled with bed bugs . We got are money back but when she told us that when everyone checked out on Sunday she would then check all the rooms we got a little upset because there were many families with there kids that needed to know so we called the health department if 3 rooms in two different buildings had bugs all the rooms probably do . So if you don't want bed bugs stay away spend the extra money and go somewhere clean .

Date of stay: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank ebberts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AMBVISBY, Front Office Manager at Americas Best Value Inn Salisbury, responded to this reviewResponded 24 July 2012

Dear Valued Guest


We are in receipt of your complaint and would like to respond with sincerity. America's Best Value Inn of Salisbury takes pride in our property with customer service ranked our number one priority.

We regret your experience was not suitable. We adhere to stringnet customer service guidelines with emphasis on amentaties, cleanliness and safety. Hosting a very large percent of repeat corporate and leisure clientele our reputation is one of quality, integrity and value.

I would like to address your concerns as best as I can. First, I would like to apologize for the bed bug issue you had while visiting our hotel. Our hotel is bed bug free. Although, upon your complaint we acted right away to treat all 3 rooms that you mention. The rooms did not have any signs of bed bugs. We are truly sorry and did our best to accomodate you upon being informed of this situation. We apologize for any inconvenience you may have experienced and acted on it to refund all charges for your entire stay.

We take your unfortunate situation seriously and we regret your dissatisfaction. We have taken your comments to heart and would like to take this time again to apologize sincerely. We would like the opportunity to accomodate you in the future and for you to experience a pleasurable stay with us.

Regards


Shawine Nelson

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