I will start with the good. Location is good. The maid on the third floor was good my room was clean. My few interactions with the desk staff were fine. Not great, not bad, but adequate.
Now for the bad and why I will never stay at an Extended Stay again. I am here relocating and have been here a month now. I probably need to stay another month before I find place and relocate. What you have to expect at a place like this is a broad mix of people from many walks of life. The people staying here range from construction workers, truck drivers, restaurant workers, displaced families that most likely cannot afford to get a home or apartment because of credit or financial issues, to a few professionals. I am not knocking any of those groups but this leads to some issues that make living here short term much like living in a low rent apartment. There are a handful of people that I would never live near or with and there are more than a few down right seedy thugs. I understand that the hotel does not control the people that stay here and many are here because their employer sent them here. None-the-less you should understand that you will be staying in a hotel that has a lot of of people you would not normally live around. Really, I am not a snob or anything but facts are facts.
As far as the grounds go they are OK but the parking lot was littered, the elevators and hallways are dirty and have had the same dirt and trash in them for days. I know the staff uses the elevators and has not had the pride in their job to clean them up. Five minutes with a broom would go a long way. The laundry room is very dirty and looks like it has not been swept in a month. I know the review below about bed bugs is true because I saw them removing the bed and cleaning the room. I did not see exterminators, just staff.
Housekeeping is provided once a week and that is fine and actually preferred by me because I don't want someone in my room everyday. The problem with this is you must take out your own trash and the trash room is always overflowing with trash. They have three large yard garbage cans in the room which is clearly not enough for a floor with 30-50 rooms. There is room for 9-10 cans and I am not sure why they don't have more.
Because the is an extended stay many people cook in their rooms and every time I come home I am met by a mix of cooked food that is not pleasant. The very basic kitchen is not really accurate to cook in. One frying pan and a small sauce pan make it difficult to cook anything that requires more or larger pans. I bought pasta to cook one night and found that there is no large pan to cook noodles in. I suppose I could have broken my spaghetti in half....
Because of the variety of people here you also have to put up with various habits. Each night at approximately 230-3 am the restaurant workers come home and have no regard for the people that are sleeping at those hours. Not the restaurant folks fault or really even the hotels fault, just another negative side. The construction workers are up and put early so you are generally woken up by doors closing at 6am. Again nobodies fault just the way it is.
The breakfast is not much and I think folks mostly drink the coffee because there is no way it would pass as breakfast.
The Internet sucks unless you pay for it and even then it is poor. I paid for a month and see no difference in what I paid for vs the free.
The third floor appears to be completely non-smoking, however, each evening I can smell cigarette smoke in my room. Outside the entry way there are signs CLEARLY stating "NO SMOKING IN THIS AREA" , however smokers must read it as "SMOKING ALLOWED IN THIS AREA ONLY" because it is the ONLY area I see people smoking in. They are directly in view of the front desk and sit directly under the signs and yet the management says nothing. It goes on 24/7.
My advise is stay somewhere else. This is also the advice I will be giving my company. It is worth the added money to stay at a business hotel like a Hilton garden inn or a courtyard.
I am counting the days until I am out of here. If it were not for the fact that I am gone 12-14 hours a day I would find another place. At this point it is just more effort than it is worth since I hope to fine a home soon.
Pick another hotel. There are plenty in the area.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 October 2013
I appreciate you bringing your detailed experience of your stay to our attention. The situation you described regarding the clientele and the issues with the Common Areas is truly regrettable. We are very sorry that you did not have an enjoyable experience. We will take your feedback and address these issues immediately as well as use your review to better coach our staff so that we can continue to work on providing an exceptional stay for all of our guests.
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Please do not hesitate to contact me directly, at firstname.lastname@example.org, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC