Expected a lot, we were sorely disappointed. Adjectives would be poorly kept, crowded with antiques, dusty, photo shopped pictures, false advertising. Bathroom was a converted closet. Would not even fit in to shower. W/C was small enough to be used in a kindergarten class. We booked it through the online service -living social, what a laugh.
We arrived, help was scarce, the phone in the "lobby" - a cordless was non functional. Yes, it is an antique rich area, could be nice if tastefully arranged, they seemed "collected"...Horded ismore like it. We were finally given a key to our "suite"...on the way up, smoke detector was busted, room door ajar...light fixture in room (first door on right up the stairs) was broken, AC not working, water stains on the ceiling, room dusty, bathroom...closet I mean...tighter than a shoebox. TV was a 13 inch throwback. Quaint sink was outside the bathroom..er...closet.
We had a $30 voucher to the restaurant, the menu was no way close to what is advertised on the website. $15 for a Caesar salad with wilted lettuce, the baked Brie was good. Wine selection left a lot to be desired. The house white was a Citra 2010 Pinot Grigio.
We returned to the room somewhat miffed and determined to put on a good face and enjoy the stay. Street noise, hot room, musty blankets made it an impossibility and we decided to leave. Management was incredulous..."How can we make you happy?" If I could I would have stated..."first and foremost, no false advertising, clean up the place, toilet bowl cleaner by the kitchen door does not instill confidence, a healthy salad should be just that, a fresh coat of paint would go a long way, read the reviews and improve on areas that are obviously lacking, $$$300/night??? Really...and that is for??!
In short, many other places to stay for half the price even with the special, we were told the special netted us the "small" room, not a great way to garner business. Would I recommend the bed and breakfast! Not in my wildest dreams, will I use the voucher for a free night? Not if it's the last place standing, a nights stay in the car would be more desirable. Not a good experience at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 June 2012
How upsetting for any inn owners with as many delighted customers as we’ve had, to read these two reviews from this couple. We highly value our customers and have been doing so for nearly 30 years. With that being said, we understand that some people have different opinions, perceptions and expectations.
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First I want to say that all of our photos were taken by a reputable professional photographer and not one of them has been“photo-shopped”.
The Living Social Voucher has brought us many delightful and delighted customers. The deal we offered was an incredible value. It included a 2 night stay in a queen standard room, 2 tickets to our amazing local Norman RockwellMuseum, a bottle of House Wine and a $30 Dinner voucher to our restaurant, all for $249. (Not $300 for the room as implied.) If you have ever stayed in the Berkshires you will realize that this is an enormous deal. The deal did include an upgrade to a king or suite for an additional charge upon request and one of our house whites was the Citron and we are sorry that they didn’t like it. They had a choice of several house red or white wines to chose from and they chose that one. Had they mentioned their dislike of it we might have been able to do something for them.
As for the room, it was painted within the last two years(as was the exterior of the inn). Addressing the size, people who booked theLiving Social Coupon knew that they were getting one of our queen rooms. They were assigned on a first come first serve basis. All of the guest room dimensions are listed on our website when you click the ‘Check Availability’ button on our homepage. This particular room is one of our smaller rooms; the exact dimensions are 14.6 X 11.6., which, while it may not be large, are still larger than many inns we personally have stayed in. As for the sink being in the room, almost all of our 13 rooms are set-up European Style with the sink separate from the john and shower, as it is in many other hotels and inns. Granted that is not a large shower.
They mentioned a non-functioning overhead smoke detector. It was actually an obsolete detector since our entire building is now hardwired for fire safety as per our local fire code. We have removed it to avoid any future misunderstandings.
We are located in the heart of New England’s Antique Alley and do love antiques but as for “hoarding/antiques” that can be addressed by saying that we do have an entire room dedicated to selling antiques. There is a sign outside the entrance to that room indicating that it is an “Antiques Shop.”
We are very sorry this couple did not enjoy their stay with us. We strive for excellent customer service and cleanliness. We did try to make them happy by offering them a gift certificate as a goodwill gesture and regret that that did not help their disposition. It is difficult to help someone who comes down with bags already packed and does not articulate their grievances fully to us. If they had told us immediately of their concerns and given us opportunity, we would have been glad to remedy them to the best of our ability.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC