As part of a New England tour, our motorcoach full of tourists (50 of us) stayed for a week at the Heritage House. Fortunately, I had a wonderful fantastic time on the tour. The hotel, however, was not the highlight -- I had such a good time going to Martha's Vineyard and touring Plymouth Rock, Boston, etc.,etc.,that I hate to complain about this hotel-- but it was pretty bad. I was uncomfortable staying in one of the back buildings because it looked awfully easy to break into...but there wasn't anything else available. Fortunately, during daylight hours I could open the window to get rid of the musky smell. Shabby furnishings, bedding and towels were threadbare. Housekeeping poor--not really sure there was one except somebody pulled the bedspread up everyday...nothing more.

I really,really wanted to like this place, but as a single female traveler, I could never stay here again. It's a shabby motel with no charm.

However, the location is terrific. I could walk all over for shopping, dining and to catch a ferry....felt safer walking down the main street of Hyannis after dark than through the hotel parking lot.

Stayed there on Christmas Eve, after getting to Hyannis too late for boat or plane to Nantucket. The beds were in bad shape, the room smelled of too much deodorizer, the mini refrigerator buzzed and buzzed until I had to unplug it, the soda machines were all out of what I wanted. I hope other people have had better luck, but for my experience I would not recommend the Heritage House.

Walked in to be greated by pleasent staff but the hotel was awful. Very dated, stale smelling and grubby with very small rooms. Nice view of car park and main road. Noisy with vending machines on outside wall of room. Broken bed. Checked out without spending the night. Best move we have made as other local hotels were much better. Sorry to the staff but your hotel is the worst in New England!

My family stayed at the Heritage House for one night on weekend. After booking this hotel online, we came upon some very negative reviews. We were a bit worried and nervous, but were pleasantly surprised when we got to the hotel. The desk staff are generally quite young, but they are charming, helpful and cheerful. We stayed in room 214, our room overlooked the outdoor pool that was already closed for the season; however, the heated indoor pool and Jacuzzi were open year round. The room was lightly decorated but immaculate and the beds were very comfortable. The pool was clean and warm and it was nice to cool off in after a long day of shopping. I absolutely agree with other reviews that the breakfast is very yummy, but the dinner was UNBLIEVABLE – it was the best Prime Rib I’ve ever had! They have both a bar and a more formal dining room, so there was something for everyone!! Restaurant staff were excellent - both in the restaurant and the bar - anticipating our needs not just waiting to be asked. On top of that, this hotel is located on the main strip where all the restaurants, shops and bars are. Great location, very friendly hosts, what more can I say? Basically what I'm saying is that for the price you pay I find Heritage House Hotel to be good value for money. This was our first stay at the Heritage House Hotel and we can't wait to come back!