We spent two nights here at the end of our vacation week after staying at another place in town for mid-July 2012. We could not have asked for a better room overlooking the beach. We felt we had really lucked out with the room and really enjoyed our time there. The room was clean, and provided the basic needs including coffee maker, iron and clean linens. The pool area was well maintained. I would have rated the hotel under excellent - but for the price we paid ($300+ per night), there were a few areas I felt the hotel faltered - and the few areas, can easily be addressed - and would make the hotel a great place.
First, the breakfast. I read several reviews/comments from management about the breakfast stating that eggs, french toast and waffles are available in the morning. Well, half true. They are available some mornings, as they offer eggs one morning, french toast another morning and sausage and gravy (?) another morning. No fruit is offered other than grapefruit. In my opinion, adding some fresh fruit, bananas, apples, oranges, a few basic yogurts and some pastries (muffins) would have rounded out their morning offerings just enough. We ended up going to Angel Foods (a local market) each morning to get breakfast items.
The pool area. We had a great time overall hanging by the pool while we were there. What was missing from the pool area were some umbrellas. A day in the sun is great - and there is some shade under the cement tables in the corner - but that's not an area where you can kick back and relax. A few umbrellas over some of the lounge chairs would be a huge asset in the pool area. This isn't a huge issue to overcome - a quick trip to Ocean State Job Lot, and $200 would be a great asset for those wishing to sit by the pool but avoiding the midday sun. We fixed the problem by bringing over our own beach umbrellas - so no real loss there.
As for the shuttle service referenced by management in the reviews: From overhearing conversations of people looking to get into town during the early evenings, they were directed to a cab service or a pedi-cab. There is no signage that I saw about a shuttle service. So if a shuttle service is available - I would suggest some signage promoting said service. We surely would have used it. Perhaps the shuttle service referenced is a cab service. To me, those are two different animals.
On the upside - the afternoon desk staff were great !! An Irish gentleman and dark haired lady staffed the afternoon front desk. Both were extremely gracious and helpful. Their chipper attitude and willingness to help in anything we needed made us feel very welcome and appreciated for our business.
So overall, in our experience, the room was great and our stay enjoyable. A few small tweaks and I would have rated the hotel excellent. But, based on the nightly room rate - even during a week when every room in town is booked - the hotel could have done a slightly better job.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thank you for your review and are happy to hear that you enjoyed your stay with us. We have added the yogurts to our breakfast menu and are looking into your other suggestions. We have also purchsed umbrellas to be used at the pool and the beach, thank you for this suggestion. We also promise to make our guests aware of the shuttle service, however, we can never give them a definate time of arrival to the back of the property, the time depends on how many stops this shuttle has to make on their leaving the property and returning at times it is 45 minutes and other time a little over an hour. We take all comments and suggestions to improve our property seriously and consider each comment. We hope that you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC