I'm not usually a picky travelor who complains and this is my first time I have been driven to write a review because this place was so awful.My wife and I returned from an overnight stay at the Boatslip.First off we get there,get into our room and for over $200 dollars a night I expected something at least decent.The decor and condition of the room was very poor ,very old not updated anytime in the past few decades.But this I could have overlooked. The room was like an oven,the heat and humidity hit you right in the face the second you walk in.Theres no AC.That just blew my mind.This is not cleary advertised anywhere on the website that I can see otherwise I would never have stayed there.We had an oceanview room so I figured well if theres no AC,we can sleep with the door open.Nope.There are no screens on the balcony,just a sliding door.So if you have to sleep with the door open,you will be eaten alive by bugs and in the middle of the summer,you pretty much have no choice.I have never stayed in a hotel that had no AC.especially a place charging as much as they charge claiming to be a resort! Instead of AC,There was an old dirty fan covered with dust and if you use that forget about hearing the ocean outside.Then there was what looked like half eaten peanuts by the bed,so they didnt vacumm very well,and there was some very disturbing ,disgusting lets just call them tell tale stains on the headboard.Immediately I called the front desk to see if it were possible to get a refund and find another place to stay.I was told the manager was "around" and the person at the desk would find him and call back.Finally after waiting in the hot room for over an hour I called again,then I was told a supervisor would be in in another couple of hours and the desk person couldnt tell me if I could get a refund and the manager could not be found.So now a couple of hours pass by and our trip is already off to a bad start just because of this place.At 4,the tea dance starts.Which I knew they had there but I had no idea of that the music would make the walls in your room shake.I call the front desk,still no sign of the manager so a refund at this point I figured is just not going to happen.I mentioned the noise which if not for everything else I really wouldnt have cared.So he nicely finds a "quieter" room for us.We switch rooms and needless to say it was right over the pool and deck,so it seemed even louder then the first.After three hours we decide we have no choice but to stay and deal with heat and another dirty ,old room.At least the headboard in this room seemed cleaner.The whole day went by and we never heard from a manager or supervisor despite the desk person trying to find someone to talk to me a few times.Later at night,my wife went to get a soda from the machine.The coke costs $3.00 ,normally $1.25 at most coke machines.Another rip off.And you can hear Everything in the hallways all night.Every foot step.Anyway, we finally go to check out the next day and the manager is all of a sudden at the desk to ask how our stay was.We told them about the ac and the dirty rooms and the deskperson said I called you and told you but you were "resting" and the manager just smirked and said "oh yeah".So it seems to me this place way over charges for everything and doesnt put any money back into the hotel at least for some air conditioning for its guests and a manager who gets to play around and "rest" (um,yeah)and mingle all day with the guests and not pay attention to actually running a hotel.Must be a great job!And I mean absolutely no money is put into making the amenities better for their guests.And I forgot to mention that continental breakfast for them consists of a basket of blueberry muffins and apples and coffee.For over $200 a night you get no ac,the cheapest breakfast imaginable,8 dollar drinks,3 dollar sodas and dirty rooms that were last updated by the looks of it in the 60's.Not worth it for the whole tea dance.The tea dance is cool and everything,but much more worth it to stay at a nicely decorated ,comfortable,updated hotel or B&B that actually gives you your moneys worth and pay admission to go to the tea dance.Plus you can leave it whenever you want and not feel like theres a club inside your room..I have been to P town hundreds of times and paid as much for a beautiful room,airconditioning ,water view and a full,fresh continental breakfast in the morning with the works and above all,clean rooms!Never again!Trust me,stay somewhere else and just go the tea dance if thats your thing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I recommend this hotel for:
Young Singles
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
Management Response
Boatslip, General Manager
(Management representative)
7 Aug 2006
I first want to apologize for all the inconveniences that you encountered during your stay. Our number one priority is guest service. We want everyone who stays here to have a memorable experience. It seems that we did not handle your situation appropriately. If a guest has a concern the guest service agents are instructed to contact the Manager on Duty, who is available 24 hours a day; this did not happen. I believe this is a training issue, and I have already addressed this with the Front Desk Manager to insure this does not happen in the future. We should never take a guest concern lightly. I agree that the guest rooms are in need of renovation. But, our housekeeping staff is very dedicated to keeping the rooms clean. It seems that the housekeeper who cleaned your room did not do a respectable job. I have talked to the Housekeeping Manager to insure that all details in in the guest rooms are not overlooked. Our room and liquor prices are in line with other establishments in the area, however if we do not fulfill our obligation to great guest service, clean rooms and a fun environment, we have failed. I believe in your situation we did just that. Again, I am sorry. If you would please contact me at the Boatslip, so that I could follow-up with you, I would appreciate it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC