After looking at some of the reviews I was nervous about going to The Mansion House for our 4 night Thanksgiving holiday. What a wonderful surprise. The front desk folk were wonderful, the room was clean, the housekeeping staff friendly and accommodating with our requests, a yummy breakfast, and the fastest evening room service we have ever experienced. The view from the cupola should not be missed, the pool was clean, whirlpool hot, and a health club right in down town Vineyard Haven…what is not to love? Two adults and two boys, ages 10 and 13, had a very memorable time and we hope to make it a yearly pilgrimage. Looking forward to bringing in the New Year on the Vineyard!

The Mansion House in Vineyard Haven is steps from the pier but believe me, this is not a deterrent. It is easy to get to, parking behind the property if you bring your car ( which we recommend because it couldn't be easier and more affordable to bring it on the ferry). The desk staff very pleasant, Zephrus is the restaurant on the property and it was incredible. We brought our own wine and it was corked and poured! Scallops Ceviche, flaky calamari, bell peppers with Risotto and grilled shrimp, So Good and we couldn't be pickier. We didn't expect it to be so good. The rooms had this light and airy feeling, the bed was sooo comfortable, didn't want to get out of bed, gas fire place, balcony, wonderfully comfortable tub, separate shower, refrig, ROBES that I ended up buying because they were so nice! We had room 411 which is the only King room with water view and fire place. With AAA discount it was a steal for $152/night. Breakfast is incl. Incredible gym and spa, indoor pool, aerobics room, cyclining room, weight room, treadmill room....Cupola on top of property, hotel surrounded by quaint shops! Coffee in the rooms, we will definitely go back!

It was a quant New England hotel but we expected much much better for $300+ per night (even if it was a suite). We encountered a myriad of problems including:

The wireless internet service didn't work; the hotel couldn't help; the support center was apparently closed for the weekend; and the hotel staff didn't really seem to care. This was a major problem as I am on call for work 7x24 and I had to resort to using dialup at a very slow speed.

The door to the bathroom did not line up correctly, so it did not lock.

There were no room darkening shades or drapes on the windows, so we were woken up early every morning by sunlight. There were drape liners; they just used the wrong kind.

The carpet in the room was cheap and poorly put down so that if you walked around barefoot you felt major unevenness.

My sister-in-law could do a better job than the tile work that was done in the bathroom.

This is a relatively new hotel (built less than 5 years ago after a major fire at the hotel that used to be there). As I said for $300+ per night it should be much better.

Finally the restaurant was disappointing. No one really pointed out to us that Vineyard Haven is a dry town and you need to BYOB. (Their reservation conformations really should warn about this.) The restaurant / hotel said we could BYOB when asked, but no one said there would be a corkage change nor did we notice it on the menu. Service was slow an inattentive. And finally it cost $88 for 2 people for mediocre food with no alcohol!

I booked this hotel 9 months before I went. They told me about making sure I got the "Woods Hole" ferry way before I got their which I really appreciated.

I gave them nearly a $1,000 deposit - booked the suite. Called the night before arriving - the room was not available for the day we planned to leave. I had to rearrange my plans with the ferry (waited 3 hours to leave) as well as staying an extra night in Boston.

The day of arrival find out the room was not booked that we asked for. That very night they sent back my $1,000 deposit to the card I no longer owned (it was a Western Union Card). They tried to get me to pay again. I refused and they accepted (they should of been able to get the money back from Western Union).

They gave us the first night free due to the mistake. When I finally got to the suite I was so stressed it was really hard to enjoy. Beautiful facility. But I would not take their word on it that they booked what you asked for. Check and check again - get it in writing if you can. Other than that - it was a nice place. Could never go back thanks to all the heartache.