Me and my fiancee booked a night with their "Romance Package" which included wine and strawberries, In-room breakfast among other things. Well I paid the full price but never received the wine and strawberries and in the morning they charged me for the In-room breakfast. On top of that our coffee maker and In-demand movie system didn't work. After I wrote a letter to management they immediately apologized and offered a free night with dinner and breakfast included with a room on the executive level. This is the best hotel in woburn for a reason! I attribute their first-time gaffe to being so new (It was recently remodeled from a Crowne Plaza). The hotel rooms itself are nice with a long stretch chair and comfortable bed. The bathrooms are the best point, large and comfortable. Some rooms facing the atrium have balcony's, which I recommend. The pool is nice, and the bar has an awesome lighted waterfall that you have to see. All in all, its well done. The restuarant has solid, fancy yet comfort foods. Room service was very good in the morning as well.
19 Reviews
18 Reviews
45 Reviews






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