“Attention: Women Who Stay Here Alone! (Just a word of caution) Great Place Overall!”
I stayed here during my husband's surgery at Beaumont in Royal Oak. The hospital has rates set up with local hotels which is very accommodating and appreciated. I had a large dog and they don't charge a pet fee. Not knowing what to expect of the area (at all) I read up a bit and this hotel had some very good reviews. Being familiar with Red Roof Inns I booked it.
LOCATION:The area is directly across from Oakland Mall and in a moderately quiet business park area. I was alone, with my dog, and they put me on the first floor near the office. I found this to be thoughtful and exactly where I should've been put given that I was alone and booked through Beaumont's program. I didn't even think to ask for a safely located room.
SOLO GUEST? If you stay here alone, as a woman, the expanse of the vacant lots around can be intimidating. As well as the road behind and the back-view of the buildings (Oh, there's an AMC theater!) It's darkly lit, too. There was a Semi parked in front of my room in the empty lot next door the whole time I was there. However, I didn't see anything shady or hear that truck start up once. Being pet-friendly, I didn't hear any other dogs either. The room was very quiet. Being protective of myself, I wouldn't have stayed here without my dog. The area was a bit dark/expansive for my taste. But, if you open carry, have a dog, mace or a taser...you're good! haha (***just if you're a female intimidated by being alone like this)
ROOM: The AC never got 'cold' it just kept the mugginess out of the room. I let them know at the desk. It was an older looking unit, so it might just need a tune up. The bed spread had a burn hole in the center which I didn't bother me. It was big enough that I noticed right away. That's just a case of throwing it out. Really not a big deal with me.
The room smelled fine, not smoky or like another pet had been there. In fact, my dog didn't act like any other pet had been in that room. The room was clean. It's newly remodeled and you can tell. There a room safe. The TV worked just fine (flat screen) and the bed was really comfortable. Lots of pillows!
SERVICE: I didn't want cleaning service since it was just me and I left my dog in the room for bits of time and I didn't want to disturb him or scare the cleaning staff. I expected a 'no service' tag in the room but had to ask the cleaning staff for one. Not sure why that is, but I wasn't too inconvenient. Having them in the room would be better. Ask ahead of time at the desk if you need one.
STAFF: The staff at the desk when I checked in/and out were friendly, courteous and kind to each guest. Free coffee in the morning! :)
ADD CONVENIENCE FACTOR: I asked about a late checkout because we didn't know when my husband would be released yesterday but knew it was after 1:00pm. There isn't a late check out option. Given the number of guests they book who are booking via Beaumont's care services I would consider this as an option for Spouses or family picking up discharged patients. Just an idea as it will give you even more accolades going forward. Some hotels offer this as a courtesy. The situations families are in are at the mercy of the discharge nurses.
GROUNDS: I cleaned up after my dog when I walked him and I noticed how clean the grass was (which was more than enough for him). This is a tell-tale sign you take care of the property and pick up after the pet owners who don't clean up. I'm sure there are many. Parking lot was well kept as were the rest of the grounds, i.e. flower beds, breezeways, sidewalk, etc.
Overall, almost every good review I read was spot on! From what I heard about Oakland Mall in the past and the area, it looks like it's picking up and becoming more friendly to passing travelers! Keep up the good work Red Roof! And ladies, staying alone, bring a dog! Just my thoughts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 September 2013
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I just wanted to say thank you for your feedback and that I am so pleased you had such a good experience with us. I know that surgeries are stressful for both the patient and the patient's family so it makes me very happy to know that we were able to remove an element of stress for you.
As you pointed out, we are in the process of renovating. Thus far, we have painted the rooms and the buildings and installed new carpeting. We are now working on replacing all the bed spreads and the artwork in the rooms. We will also be installing convenience outlets on the nightstands as well. If you stay again (and I hope you do), you will see quite a change. It will be very nice when it is all done.
I hope your husband is doing better and, again, I thank you for you kind words and feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC