I booked three rooms for myself and my business partners using my charge card. The hotel suggested we leave the charges on my card so that each individual room did not incur a deposit fee of $50 each. We were all to pay for our rooms upon checkout.

During the night, we were constantly awakened by a rowdy semi pro hockey team. Not only were they running up and down the halls, the people in the room above us were literally bouncing off the walls. We were tolerant until 3am when I called the front desk and asked them to do something about it. The gentleman informed me that he had received numerous complaints, and so far he couldn't do anything about it, but he would try again. The noise continued until past 5am. Without being crude, what we were hearing were 4 people in one room having sex for hours. This was confirmed the next morning by the agent at the checkout desk, who read us the log book. It stated that two of the players brought home some girls from the bar.

Comfort Inn has a 100% Satisfaction Guarantee that states "If you are not 100% satisfied for any reason, you don't pay for your room." When we checked out, we fully expected them to honor this agreement. We were told by the agent at the desk that she didn't have the authority to do this, however she called the manager on call and got approval to charge my card half price for the rooms. (The third charge was removed because my partner paid for his room on his card, which he is also disputing) She stated that I would have to call the manager the following day and the matter would be investigated and the charges would be removed.

After waiting two days to hear from the management I was told that YES, I should not have to pay for my room, but because the rooms were all in my name, they would only honor their guarantee for ONE room. In other words, if the rooms had been in three separate names, no one would have been charged. I feel this is an outrageous betrayal of the guarantee that is posted in every room of that hotel. This "one room policy" is not explained anywhere.