When we first saw this hotel in South Haven, we were extremely disappointed. Part of our disappointment stemmed from the fact that we had stayed in a wonder Holiday Inn Express in Holland and were expecting something similar. It's surprising that these two hotels are even in the same chain.
The room, which had two queen beds and a twin sofa bed, was spacious with a small refrigerator and microwave, but not clean. Someone had smeared the mirrors in the room and there were also a child's fingerprints. Mildew lurked above the shower stall as did a spider squatting in a cobweb. There was one piece of tissue in the dispenser in the bathroom. In the hallway a ceiling tile had fallen down and crumbled on the floor. The pool is small, there is no real place to sit. The windows around the pool area were clouded with steam and hard water deposits. We contemplated finding another room, but because it was late, and it was for only a couple of nights, we decided to stay.
For the two nights we stayed there the room was adequate. The beds seemed clean. The room didn't smell. Some of the shabbiness of the hotel should be addressed through a renovation.
I would probably have given this hotel two stars if it weren't for the wonderful service. The people working at this hotel are very friendly, in our experience more friendly than at many of the other hotels we have stayed. On our last day there, the employee managing the breakfast area noticed that we didn't make it down for breakfast in time, and gave my husband a tray of food left over from the breakfast period. That kind of kindness and personal touch made us feel welcome.
- Also Known As:
- Holiday Inn Express South Haven Hotel South Haven
- Holiday Inn Express South Haven Hotel
- Holiday Inn South Haven
- South Haven Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more less
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