Due to a remodeling issue, my daughter and I were forced to get a hotel room for the night. I arrived to check-in around 11 PM & found no one at the desk. After pressing the "press here for service button", a clerk came a few minutes later. She checked me into a room & after a long day, I was looking forward to sleeping.
The room was average upon first glance & what I would expect for this price range although very cold. Once I turned on a few more lights & the heat, I realized that the curtains & bedding had holes in it. There was only one blanket on the bed, so reached for the phone to call the front desk, but the phone was missing the "cheat sheet" that is usually taped to the phone. Since I didn't know if I should dial 1, etc., I had to carry my very tired daughter back down to the front desk, press the button and wait approx 5 minutes for the clerk to appear (she was in the pool area). This seemed like an unprofessional way to do business, but I thought it was just for the evening. It wasn't-that is how I had to get the clerk at 8 AM the next day!
When I turned the heat on earlier, I noticed that the buttons were broken, but if you turned it to high, then low, it would work so I thought it was fine. We went to sleep and an hour later the room was so hot that I had to turn it off. I tried to adjust the temp control, but that was broken. I went back to sleep only to be woken up from my daughter telling me she was so cold. I turned the heat on again. An hour later, turned it off. You can imagine how much fun my night was when I had to repeat this process every hour. I couldn't call the front desk, because as I mentioned, no helpful hint numbers on the phone & I wasn't going to wake up my daughter to carry her back to the front desk & then try to get her to go to sleep again.
I checked out early as I had to go to work. The desk clerk gave me 10% off my room for my troubles, and while that was nice of him, I would never stay at this hotel again. It just goes to show that a person should always read reviews before they stay somewhere-no matter how last minute!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC