This hotel was excellent in every respect during our visit. When we arrived they had us booked into a junior suite (what we had asked for!), but the room did not have a kind-sized bed. We asked if there was anything we could do. The clerk checked the system, and noted that a much larger suite (with a king size bed) was not booked for the rest of the week. Since it was empty, he bumped us up to it.
I certainly don't expect to get free stuff at a hotel. I just want it to treat me fairly and give me what they promise. But if they have a room free and it gives the customer what they want, why not? I think it shows an attitude toward the guest that is good.
The rooms were lovely in arrangement, very clean, and well attended. My wife and I keep strange hours sometimes, but they were able to come in an clean up when we weren't there. (Sometimes other hotels have simply skipped our room or insisted on cleaning while we were there.) Free internet was provided. There was some sort of breakfast, but we did not make use of it during our stay, so I can't evaluate it.
I can whole-heartedly recommend the Presidential Suite, although I certainly don't expect to get to stay in one again as I can't afford it. (For the record, it had a bedroom with full bathroom, desk, TV, and video game; a room with whirlpool tub, sink, chair, and sitting area; a sitting room with a couch, chairs and big screen TV; a dining area with large table and six chairs as well as a wet bar; a half-bathroom in the entry; and an outer door with doorbell. There were closets in the entry, whirlpool tub room, and bedroom. All in all better than my home!)
In the building, in addition to conference rooms, there was a Starbucks coffee and an Applebee's. The hotel is on the campus of the University of Minnesota.
Throughout our stay, the staff was friendly and always tried to make our stay better.
All in all it was a great stay. We will stay there again when visiting the university!








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