What a strange experience! We checked in late due to a delayed flight to Minneapolis and the desk clerk asked if I'd like to keep the charges on my American Express. I should have said "yes"; I don't even have an American Express card! It should have sent up red flags. We got to our nicely laid out king bed room. I immediately found a dirty wash cloth hanging in the bathroom. The remainder of the bath looked clean, but who would clean a tub/shower and leave a dirty cloth??? I went to the front desk to report this and the clerk informed me in no uncertain terms that she was not going to clean the bath as she was the only employee on duty at that time. I arranged for housekeeping to come at 9 am and went back to unpack. We were exhausted, and as I moved pillows to turn down the bed I noticed what looked like orange stains from someone eating Cheetos on the white comforter!! Gross out! Well then I turned back the comforter to find what appeared to be a huge sweat or (????) worse stain on the sheets. Totally grossed out, I called the desk and demanded action. The desk clerk managed to leave her post long enough to check out my story, then moved us to another room, which was double queen beds, not what I booked, but all they had left. She thought the manager might be able to comp the room for that night for my trouble. I spoke to Dan, the general manager the next morning. He was very kind and sympathetic. He moved us to a king room next to our relatives at my request and did comp the room for the first night. The remainder of our stay was uneventful and very pleasant. The place is pretty quiet and in a newly developed area. There's a nice large lobby area where we could visit with family and even enjoy wine and snacks we brought. The breakfast is the typical high-carb waffles, breads, cereals with a couple hot items--the instant yukky-tasting eggs, biscuits & gravy, etc. - but the bagel-sausage-egg sandwiches are great! Nice big exercise room with sanitizing cloths for use. Swimming pool, however, reeked of chlorine & made my eyes burn when I opened the door-we didn't partake. All in all not my best hotel experience, but OK.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 August 2011
Thank you for your candid reply! As the newest hotel to Shakopee we have seen an overwhelming positive response from our guests and have shot to the top of the Hampton Rankings in terms of cleanliness, service and overall experience. Unfortunately your stay did not reflect what the overhwhelming majority of our guests experience. The american express card on your reservation belonged to Travelocity since it was prepaid. Thank you for letting us know about this and how we can improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC