We walked through a beautifully decorated lobby late in the evening we were to check in. I was happy to see fresh flowers arrangements and several sets of group seating areas with comfortable chairs and sofas. The front desk staff could not have been more friendly, attentive or organized upon greeting us. The check in process was one of the best and speediest I have ever experienced.
The room was fairly spacious, the beds were very comfortable (firmness of the mattress may be controlled by the patron) and the Herman Miller (I believe) desk chair was incredibly comfortable as well. We had free Wi-fi, which was a nice feature.
We walked to the different venues of interest. There are a lot of neat old buildings in the area which made the strolls that much more interesting. Street parking was limited and metered so we all chose to use the hotel's valet parking. Valet service was prompt and the valets were always very polite.
We stayed at this HGI for three nights and had other rooms for family members. A family member who was participating in the All-State Honor Choir rehersals and concert at Galloway United Methodist Church, stayed at the nearby Marriott. They moved to the HGI for the last night and much preferred it to the Marriott. From my experience with that Marriott I can understand why. The Hilton Garden Inn was much more welcoming.
Wait service during breakfast at the hotel on Friday was almost non-existant. It seemed like they were a bit short staffed but happily enough the food service staff was always timely and responsive. The remaining mornings were somewhat better. The third floor hallway did smell faintly of cigarette smoke though all the rooms are non-smoking.
Throughout our entire stay there, various members of front desk staff were extremely responsive to our requests and made the stay there more enjoyable. If Jackson hosts the All-State Choir event again in the same area, I would be happy to stay at the HGI Downtown again.
- Also Known As:
- Hilton Garden Inn Jackson Downtown Hotel Jackson
- Hilton Garden Inn Jackson Downtown Hotel
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