Once you get BED BUGS from this hotel, and you inform them that they have followed you back home, and now your home is INFESTED, they will deny it, and do anything to cover their butts! My family and I stayed here (husband, myself, son age 1, son age 3) for two weeks, spent $2,000 to stay in there suite with kitchen and it was a nice room. We did not notice the bed bugs, but they sure did notice us. My 1 year old baby has bite marks all over his entire body as well as my 3 year old, its so sad. My husband and I have bite marks all over are arms, stomach, face, legs, back, neck EVERYWHERE! I called the exterminator to my home to tell me for sure what it was, and sure enough BED BUGS. He asked if we traveled recently and stayed in a hotel or got used furniture or a used mattress, and sure enough we just got back from traveling. We never ever buy used furniture or mattresses! He asked to see the brand new suitcases we used on the trip, I got them down from out the closet, and opened them, and what do you know, "BED BUGS", "BED BUG" EGGS, "BED BUG" SKIN, "BED BUG" FECES, GROSS! Before we used the suitcases for the trip they were brand new wrapped in plastic. We got home I unpacked and sat them in the closet, now there all of a sudden infested with "BED BUGS". I called the hotel to tell them and they denied it, they said "our room is clear of "BED BUGS", either yeah right or you sure enough got an exterminator out to cover your behinds!. Now I am stuck with doctor bills up the ying yang, $1,500 bill to cover the exterminator, my kids and whole family have "BED BUG" bites and scratch marks all over our bodies, and an "BED BUG" infested home! THE HOTEL TOO STAY AWAY FROM IS THE BEST WESTERN PLUS IN OLIVE BRANCH, M.S. THE ADDRESS IS 10915 Business Center Drive
Olive Branch, MS 38654
I'M ITCHING AS I TYPE THIS REVIEW! SO UPSET AT THIS HOTEL FRANCHISE THAT I HAVE LAWYER TO HANDLE EVERYTHING ELSE. IF YOU EVER HAVE PROBLEMS WITH THIS HOTEL AS FAR AS "BED BUGS" GET A LAWYER BECAUSE THEY WILL DENY IT TIL THE END! "BED BUGS" are soo hard too kill, so don't waist your time staying here! I paid almost $2,000 to stay here, and now I'm paying triple because I staid here! All I wanted them to do was pay for the exterminator to clear my house, with aome insurance to make sure my house is clear of "BED BUGS" .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
I am concerned about the bed bugs you experienced at our hotel during your recent visit . I'm writing to thank you for taking the time to bring this matter to my attention. I would like to explain first that we have never gotten a bed bug complaint in the past 4 years we have been open . I would like to verify that at any hotel organization you have to pass a permit which in order to pass you have to have exterminators come out every 1st of the month every month .
Report response as inappropriate
We accommodate many guests each evening, and we strive to make their stay a satisfying one. At this hotel, we strive to provide the best customer service posssible to our guests at all times. Therefore, it is disappointing to learn that you are unhappy.
I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken. Please accept my sincere apology for any inconvenience the above issue may have caused.
Again, I want to thank you for taking the time to share your concerns with us.
We look forward to serving your future lodging needs.
Best Western PLUS Olive Branch
This response is the subjective opinion of the management representative and not of TripAdvisor LLC