If you are looking for a family oriented resort this is a good choice. It is a good location especially if you are staying for multiple days. There are plenty of activities for all ages of children.
We met Scar, an activity specialists, very nice and friendly young man. Front desk was helpful, the concierge was rude and disrespectful, not the right person for that job. You have to see the concierge to get your parking tag, we went by her desk 4-5 times, if she was with someone, she wouldn't even look up to acknowledge you.
My husband fell in a large hole in a grassy area while walking to put the tag in the car late at night. He was okay, but we informed the front desk the next morning to make sure they knew so no one else would be hurt. I was surprised how non-chalant they acted about it. They asked if he needed to go to the hospital, we told them of course not, they said okay then. I had to convince them that it was worth me going outside to show them where it was. The maintenance worker sad, wow, that is big, they have been experiencing settling after some work being done.. They didn't seem to concerned about guest safety.
Our room, beds, and bathroom were clean and comfortable (some bathroom fixtures are rusting and could stand to be replaced). The swimming area was large and fun, but this is where I noticed the not as clean problem leading me to give a lower rating. There was yucky buildup on all of the pool markers showing the pool/hot tub is not properly cleaned. The pool bathrooms are also not maintained.
There is a movie room, pool table, air hockey and foosball table for older kids.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 days ago
Thank you for sharing your experience with us.
Report response as inappropriate
We never want a guest to feel that they were being ignored, so we apologize without reservation and will speak to our concierge staff about your review.
Thank you for alerting us to the safety issue. We do consider the safety of our guests to be very important and apologize if that was not properly relayed when speaking with our associates. The issue you pointed out as been addressed and resolved. Thank you for bringing it to our attention.
Our indoor/outdoor water attraction, The Splash-A-Torium is maintained by an automated computer system that monitors water quality and provides chemical analysis and distribution. Due to hard water in the Ozarks, you may have seen some mineral buildup on the tiles. We apologize if this looked unsanitary, however we do work diligently to insure our facility is cleaned and maintained to a high standard. Thanks again for sharing your experience with us. We do also appreciate the very kind comments you had for us regarding your visit and hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC