The front desk had to go up and check to see if our room was ready, she came back and said probably 10 more min to have a seat, IN THE HALLWAY! There is no lobby. Waited over 20 min, she finally remembered we were sitting there and said that we could go check if it was ready. We were given a half piece of torn paper with their policies, $3 per day for new towels, $5 per day to make the bed too!!! The room is very dated, the bathtub caulk is full of mold, the toilet had a hard time flushing, the sink was fully clogged and about to over flow while brushing my teeth, the sink drain was rusty, no tissues, no soap, no shampoo, the tv had bad reception I had to pull out the dresser and fix it. Bad move,what I found behind the dresser is beyond words! The bed was the hardest I'd ever slept on. Our room was next to the entrance and we could hear the door slamming all night and early morning. For over $100 a night this was unbelievable, I've stayed in better hotels that were $39 a night. I don't know how anyone could give this dump a good review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 July 2012
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Thank you for taking the time to review your recent stay at Homestead Kansas City - Country Club Plaza. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.
The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.
We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC