“This is the best St. Peters has to offer?”
We had requested a room away from an elevator or ice machine and they put us directly across from one. They changed us to another room that did not have cold water. They did fix it so that we had cold water, but then we had no water pressure.
After running the shower, the dampness settled in and the room started to exhibit a very pungent odor of dog urine. When we called the front desk to complain, we were told that dogs were allowed to stay at the hotel. When we asked to be moved to a room that did not allow dogs, they obliged. However, it was a room across from the elevator.
We don't mind a hotel that allows pets, but they should make it perfectly clear to the guests before they check into their room if they would like a room that allows/disallows pets. For those who are allergic to animals with fur, it can be quite disastrous, not to mention having to put up with the foul odors from keeping an animal confined in such a small space as a hotel room.
We paid extra for the "refriderator stocked with unlimited soft drinks." What a waste. You can get unlimited soft drinks as long as you want Pepsi or Diet Pepsi. That's it. And there is a wopping one can waiting in your room for you. If you want more, you have to call down and have it brought up. We definitely could have done without this one.
It's not worth the extra money.
The king bed was something right out of a two-bit hotel. Thin mattress and very, very firm. Like sleeping on a piece of plywood. And at 2 a.m.
in the morning, we were awaken by a group of drunk teenagers spilling off of the elevator and yelling. We waited several minutes before finally calling the front desk who told us they were coming up to fix the problem. O.K., the "problem" was yelling right over the lobby atrium area (where the front desk is located) for several minutes and having the front desk clerk do nothing until the other guests started to complain. As soon as these drunks came through the front door, the desk clerk should have said reminded them to be quiet or they would be ejected from the hotel.
Another complaint was the condition of the luggage cart and the lack thereof. If you could find the luggage cart, the wheels were so unbalanced that you needed someone on both sides of it so your bags wouldn't fall off. That's if you could find it. A better solution for missing luggage carts is to keep them at the front desk and give them to guests as they ask for them (not leaving them out for anyone to take off with.) When a registered guest requests one, the front desk clerk takes their photo identification as a deposit, records their room number, then lets the guest leave with it. When another guest needs to use one, the front desk knows who has it. A good policy would be that if you don't promptly return the luggage cart back to the front desk then your room is charged $10 for every fifteen minutes of rental that is deducted from the hotel bill of the other guest who is waiting for you to return it.
Breakfast is nice. The only complaint was the eggs. They're powdered eggs and they taste like it. I don't think they even use powdered eggs in prisons anymore. But the french toast, waffles, sausage and other breakfast foods were good.
As for additional dining, stay away from the Ruby Tuesdays next door.
The food and drinks are awful.
The pool and hot tub looked to be in good condition, but we did not use them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC